travsman exam

• The preparation and implementation of all activities within an itinerary, within a given time frame, within the estimated costs, in order to meet the expectations of the paying client.

The process of determining the objective to be achieved, whether these involve:

• Customer satisfaction: meeting the expectations of the client • destination and community endorsement: marketing of a specific site or sight • Financial gain: profit or recovery of funds already invested • Organizational promotions: deals with the enhancement • or reinforcement of a corporate image

• Process of negotiating and collating from a set of identified suppliers rates that are below those published. Contracting also includes the negotiation of favorable terms and conditions.

• Determining the costs of the various components, activities or services included in the tour package, depending on the number of travelers availing of the package • Quotation=cost +profit

• are prepared for ad Hoc packages. These are prepared based on a required minimum number of participants and in accordance with the specific activities, inclusions and requirements of the clients.

a listing of products offered by the tour operator, with corresponding prorated costs and concessions

• Involve the process of placing advanced requests for available space or services at sometime in the future and obtaining a confirmation. A confirmation is a written advice by a supplier that a reservation has been accepted and will be honored, thus the term “confirmed reservations”.

• Cover the actual delivery of services, and all activities of the travelers from the moment of arrival to the time of departure.

• Involves the collection of payments due from the clients, preferably prior to the arrival and the payment due to all suppliers.

• Involves comparing the performance of the organization with the actual results: • Financial • Customer satisfaction • A feedback mechanism must provide comments and critics from the visitors regarding the degree their expectations were met. • Failure to meet the expectations of the clients means failure of the package • **The best endorsement is the word of mouth testimonial