Billing Quiz

On premise 0007406583. What is the service cycle (meter read cycle) ?

• 13

• 15

• 19

• 12

On premise 0004271466. What was the total usage for the billing period of 08-22-2022 to 09-21-2022

• 989kWh

• 3000kWh

• 5000kWh

• 2213kWh

TDU Charges pay for (blank) (blank and (blank), used for delivering electricity from the power plant, to the customers home.

• Trucks, gas, and tires.

• Lines, poles and meters

• Gas is high so...

• Wind, Nuclear and Transmission.

Oncor charges approximately _ per Kwh.

• 10cents

• 15cents

• 5cents

• 4cents

Oncor can see the full electric bill provided by the REP.

• True

• False

Customer is calling in, and you see that the account is greater then 10K, what will you be doing for the customer regarding their usage, and billing questions.

• Filling out the escalation form sending it to specialized team to answer those questions in detail.

• Go through the usage analysis

• Go through the billing analysis

• release the line.

How many total meter readings are provided each day?

• 120

• 200

• 96

• 90

Why is it important that the customers advanced meter communicates directly with Oncor?

• Removes the chance for human error.

• So we can give more jobs to technology

• Technology gets everything right.

• the PUCT said so.

Customers can go to smartmetertexas.com to see 15 minute intervals of usage, however, it is two days behind.

• True

• False

Using the account 0003899216. What is the total Temporary Disconnect and Reconnect charges for the billing period 12-12-2018 to 01-11-2019?

• $110 for the TD and $110 for the TR

• $13 for the TD and 13 for the TR

• $97 for the TD and $97 for the TR

• $43.49 for the TD and $34.90 for the TR