Retro 27.06 quiz

🤓 How well do you think you'll do this Retro quiz?

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This is when you should leave a comment/note in a case in SF:

• when you created a jira ticket for the case

• when you checked a case seemingly for L1, but it turned out to be for L2, so you can leave a comment for L2 CS such as: "issue also replicated in admin"

• when you contacted the tech/dev team's, so you would attach the slack thread link

• when you forward a case to another core-cs team in SF, i.e. LM team, you should leave a comment why you did so

• when you consulted QA's about compensation or credits, so you would link to the thread

You should always leave a comment/note in a case in SF now whenever required. If you forget to do so, your score in Playvox may be affected.

• True

• False

The AM team+Market Research Unit experiment will end:

• In August

• July 6th

• Its already ended

• July 31st

What is the AM team+Market Research Unit experminet about?

• we need to reassign users cancellation requets to the Post 90 days cancellation queue if they don't have any sales and want to cancel their whole sub+.Trends (including any limits)

• we need to reassign users to the Post 90 days cancellation queue if they dont have any sales and want to cancel their .Trends sub (+ any extra limits)

• the cases will be reassigned automatically to the Post 90 days cancellation queue if they dont have any sales and want to cancel their whole sub+.Trends (including any limits)

• we need to reassign all users to the Post 90 days cancellation queue if they want to cancel their sub+.Trends (+ any extra limits) , doesn't matter if they have a sales or not

Content Audit and Post Tracking tools will be closed on:

• July 30th

• beginning of July

• June 30th

• there is no definite date yet

Sales in #cutomer-success is asking to add a free 7-day AGK trial for a user. You will:

• Ask the sales to create a case and help send it to their SF queue and post in #AGK-support-team channel of course

• there is no need to create a case, just help the sales by posting to the #AGK-support-team channel for them to assist

• there is no need to create a case and no need to post to the channel for them, the sales can do it themselves in #AGK-support-team because its not a core-cs channel, so guide them to do so

• there is no need to forward this request to the AGK team, instead tag @csbilling or @varvara.romanova to help with the request

We will start charging VAT in South Africa will start and be:

• Its already launched and its 15% (if provided VAT #, then nothing is charged)

• Its already launched and its 20% (whether or not they provide a VAT #)

• Its already launched and its 15% (whether or not they provide a VAT #)

• We will start charging it only on July 19th and its 15% (whether or not they provide a VAT #)

These channels are only for CS specialists to post in:

• #agk-support-team;

• #app-core-cs;

• #impact-hero-support

• #lm-core-cs

• #ih-tools-core-cs

The Universal Search tool is:

• A Semrush internal tool to help find documents from KB, Semrush Help Center, etc.

• An outside app now also part of our APP center apps and its free

• A Semrush internal tool to only for dev teams to help find documentation

• First time I've heard about it