Heartist Leaders Journey Continue

Heartist Leaders Journey Continue

Professional Development

10 Qs

quiz-placeholder

Similar activities

Rzeżbotwórcza działalność rzek

Rzeżbotwórcza działalność rzek

Professional Development

14 Qs

Układ oddechowy

Układ oddechowy

Professional Development

14 Qs

AFL Quizz

AFL Quizz

Professional Development

13 Qs

LEPTOSPIROSIS

LEPTOSPIROSIS

Professional Development

10 Qs

The impact of COVID-19 on dental health and education

The impact of COVID-19 on dental health and education

University - Professional Development

10 Qs

CUESTIONARIO

CUESTIONARIO

Professional Development

10 Qs

My Uncle is a zookeeper (Formative Test VIII)

My Uncle is a zookeeper (Formative Test VIII)

Professional Development

11 Qs

A&P revision

A&P revision

University - Professional Development

12 Qs

Heartist Leaders Journey Continue

Heartist Leaders Journey Continue

Assessment

Quiz

Biology

Professional Development

Hard

Created by

KD Pedrosa

Used 5+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What DO MOST GUESTS

WANT US TO IMPROVE?

Quality of Products

Better human service

Variety of Services

Better Prices

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of guests

are likely to pay more for

a better guest experience?

86%

29%

45%

61%

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WHAT IS THE BENEFIT OF BEING

 PROACTIVE IN OUR SERVICE?

Impact on Guest Satisfaction (RPS)

Impact on Sales

Impact on Loyalty

All of the Above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

WHAT PERCENTAGE OF PURCHASES

ARE BASED ON HOW THE GUEST FEELS

 THEY ARE BEING TREATED?

89%

26%

Less than 10%

70%

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

80% of companies say they

deliver "superior" service.

What percentage of their guests AGREE?

Less than 8%

At least 50%

On average 25%

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many positive guest experiences

does it take to make up for

1 negative experience?

6

12

3

20

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is the "Guest Experience" so important to most organizations?

It will improve all service delivery

It can differentiate from competition

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?