Process Assessment Shutterfly

1. What is the maximum amount of pages customers in a Photo Book from Shutterfly?

2. What state indicates the order is being created?

3. What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?

4. Where on the chat transcript will you use to update notes for each case?

5. What service does Lifetouch offer?

6. Which of the following do I need to check in order to determine if an order is late/lost?

What are our hours of operations for phone & chat?

7. What are the internal tools that an agent use to do research?

11. Once you have completed a interaction with a customer and there is no further action required, what should be the status of the case?

10. Which are the shipping methods we offer to our customers?