Process Assessment Shutterfly
Authored by Shutterfly Training Team
Professional Development
Professional Development
Used 3+ times
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30 questions
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1.
OPEN ENDED QUESTION
1 min • 3 pts
What is the maximum amount of pages customers in a Photo Book from Shutterfly?
What is the maximum amount of pages customers in a Photo Book from Shutterfly?
Evaluate responses using AI:
OFF
2.
OPEN ENDED QUESTION
1 min • 3 pts
What state indicates the order is being created?
What state indicates the order is being created?
Evaluate responses using AI:
OFF
3.
OPEN ENDED QUESTION
1 min • 3 pts
What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?
What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?
Evaluate responses using AI:
OFF
4.
OPEN ENDED QUESTION
1 min • 3 pts
Where on the chat transcript will you use to update notes for each case?
Where on the chat transcript will you use to update notes for each case?
Evaluate responses using AI:
OFF
5.
OPEN ENDED QUESTION
1 min • 3 pts
What service does Lifetouch offer?
What service does Lifetouch offer?
Evaluate responses using AI:
OFF
6.
OPEN ENDED QUESTION
1 min • 3 pts
Which of the following do I need to check in order to determine if an order is late/lost?
Which of the following do I need to check in order to determine if an order is late/lost?
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
1 min • 3 pts
What are our hours of operations for phone & chat?
Evaluate responses using AI:
OFF
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