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Process Assessment Shutterfly

Authored by Shutterfly Training Team

Professional Development

Professional Development

Used 3+ times

Process Assessment Shutterfly
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30 questions

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1.

OPEN ENDED QUESTION

1 min • 3 pts

  1. What is the maximum amount of pages customers in a Photo Book from Shutterfly?

Evaluate responses using AI:

OFF

2.

OPEN ENDED QUESTION

1 min • 3 pts

  1. What state indicates the order is being created?

Evaluate responses using AI:

OFF

3.

OPEN ENDED QUESTION

1 min • 3 pts

  1. What tab in CS Tool is used for processing compensation for order status or order received issues our customers report?

Evaluate responses using AI:

OFF

4.

OPEN ENDED QUESTION

1 min • 3 pts

  1. Where on the chat transcript will you use to update notes for each case?

Evaluate responses using AI:

OFF

5.

OPEN ENDED QUESTION

1 min • 3 pts

  1. What service does Lifetouch offer?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

1 min • 3 pts

  1. Which of the following do I need to check in order to determine if an order is late/lost?

Evaluate responses using AI:

OFF

7.

OPEN ENDED QUESTION

1 min • 3 pts

What are our hours of operations for phone & chat?

Evaluate responses using AI:

OFF

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