June MSV

The business is asking to change the COD,

You should ------

• 
  Advise him to do it from his dashboard

• 
  Raise a closed ticket to the Hub

• 
  

  Educate & direct him how to do it from the dashboard

• 
  Educate & direct him how to request the change from the dashboard

• Take the action from your dashboard

Business (Perfumes) requests 40 Small flyers, 30 Medium flyers, and 30 Large flyers at 9:30 PM on 19 June, and he wants to receive them at his address in Banha, then it will be delivered on.........

• 23 June

• 22 June

• 20 June

• 21 June

The consignee is asking to receive his order (138429) at 2 PM sharp,

You should ------

^{(Choose all the correct answers)}

• Raise a ticket to the Hub

• Advise him that the star is committed to a specific route

• Advise him to contact the business to take the action

• Advise him that we cannot deliver it at 2 PM as the order is out for delivery

• Take the action from your side

The business is asking to cancel his order,

You should -------

^{(choose all the correct answers)}

• Educate & direct the business on how to do it from his dashboard

• Advise the business on how to do it from his dashboard

• Advise the customer that the order is OFD the star might have delivered it physically but did not update the system yet

• Advise the customer that the order is OFD the star might have delivered it physically but did not update the system yet so we cannot cancel it

Business (Back to School) reaches us on 22 June and wants to send him a tax invoice (Printed) for the same month .......

• Inform him that we do not have a tax invoices option

• Create a ticket to the Finance team

• Inform the business that he can reach us in July to send his request to the commercial team

• Create a ticket to the Commercial Payment team to check the request

Order (267464) received an exception on 18 May, the customer reached us on 27 May complaining that it was a fake update

You should------

• Raise a ticket to the delivery experience team

• Raise a ticket to the investigation team

• Advise the customer that he exceed the flagging SLA

• Raise a ticket to the Hub

Business (Loly Shop) created a CRP order 1 hour ago to collect it from Port said, the star will collect it within

• 48 W.H

• At the same day

• 3-5 working days

• 24 W.H

Business (Smart house) is asking about Bosta's bank details as he wants to clear his negative balance

• Advise him with the other transfer gateways

• Send a ticket to the commercial team to send the bank details to him

• Share the bank details with him

• Advise him that he should share payment receipt after transferring the amount.

Business (M & K) contact us on 20 June & wants to escalate his account manager as he cannot reach him since 18 June.

You should -----

• Send an email to Rodaina Salem, and advise that the SLA is 24 W.H.

• Send an email to your team leader, and advise that the SLA is 24 W.H.

• Educate the customer about the AMs working days

• Send an email to Rodaina Salem, and advise that the SLA is 48 W.H.

• Send an email to your team leader, and advise that the SLA is 48 W.H.

The Star was returning a CRP order to the Business (Rengo), and the business requested a pickup at 4:30 PM to be picked up from the same location, the star can -----

• Scans the pickup request on the star app, and he can assign himself and reschedule the date to today.

• Advise the Business that the order is scheduled to tomorrow

• Create a new pickup using the app by scanning the order

• Scans the pickup request on the star app, and he can assign himself.