MGT103 - Chap 10

The fourth step in the motivation framework is the _____.

• choice of behavior to satisfy need

• evaluation of need satisfaction

• need or deficiency

• determination of future needs

_____ is the set of forces that cause people to behave in certain ways.

• motivation

• choice

• determination

• need

Which of the following encompasses the resources needed to do the job?

• technology

• work environment

• motivation

• ability

What need, similar to Maslow's belongingness, is a desire for human companionship and acceptance?

• power

• self-actualization

• achievement

• affiliation

_____ theory suggests that motivation depends on how much we want something and how likely we think we are to get it.

• expectancy

• equity

• outcome

• goal-setting

When an employee is careful to return on time from a lunch break to keep from being reprimanded, this behavior is known as _____.

• punishment

• avoidance

• reinforcement

• all answers are wrong

Fines are an example of _____ as a means of reinforcement.

• punishment

• avoidance

• mediation

• extinction

_____ enables workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility and authority.

• equity

• empowerment

• reinforcement

• expectancy

_____ allows employees to spend part of their time working offsite, usually at home.

• compressed work schedule

• flextime

• telecommuting

• job sharing

To have the best chance of encouraging employees to work harder or better, rewards need to be tied specifically to _____.

• ability

• motivation

• experience

• performance