11. FBS Restaurant Upselling _ Assessment 1

Creating a Guest experience opens the door to sales in a restaurant. 

• TRUE 

• FALSE 

Match each sales technique with its description 

1. Suggest additions to compliment a Guest's order

2. 2. Entice Guests to take an upgrade of what they ordered

3. 3. Offer Guests a more affordable option 

• Upselling : 1

  Downselling : 2

  Add-on selling : 3

• Upselling : 2

  Downselling : 3

  Add-on selling : 1

• Upselling : 3

  Downselling : 1

  Add-on selling : 2

Smaller items should be used to enhance the experience of Guests by using the add-on selling technique 

• TRUE

• FALSE 

Downselling closes the door to making a sale

• TRUE 

• FALSE 

What does a Guest profile consist of? 

• It contains the Guest's personal relationship history

• It contains the Guest's annual income 

• It contains Important information about the Guest

• It contains the Guest's tab 

Which one of the following types of information is unimportant to save in the Guest profile? 

• The age of the Guest 

• The Guest's behaviour

• The appearance of the Guest 

• The Guest's height

Profiling makes anticipating Guests' needs easier

• TRUE 

• FALSE 

Where would you seat a group of businessmen in your restaurant, after looking at their profile? 

• In a quiet area

• At the bar 

• At the entrance of the restaurant 

• Close to the entertainment 

Knowing the profit margins of items will help boost the restaurant's revenue 

• TRUE 

• FALSE 

What prevents mishaps from happening, when taking orders from the Guests? 

• Being at the table all the times 

• Knowing the menu by heart 

• Asking a colleague to assist you when taking orders

• Referring the Guests to the manager