Great 5-4

During project execution a project team member resigned and a new junior member joined the team. To smooth the transition the project manager assigned a senior project team member to transfer knowledge and support the junior team member. The project manager subsequently received feedback from the senior team member saying that the junior member submitted a poor-quality deliverable and should be removed from the team However the project manager checked that deliverable and found it met quality requirements. Which technique should the project manager use to resolve this issue?

• Smooth/accommodate
• Compromise/reconcile
• Force/direct
• Collaborate/problem solve

A project manager is appointed to manage an infrastructure project that spans across several countries, including different time zones within a subregion. It is likely that most of the project team members will never meet, but they will have to collaborate to ensure deliverables are met. What should the project manager do to ensure good collaboration between the remote project team members?

• Discuss the concerns with the project sponsor and modify the project charter to include more budget for interactions.
• Plan a communication method and allow the project team members to virtually interact.
• Create a social media group platform for the team to create a supportive environment.
• Set the ground rules and identify a contingency plan in the risk register.

A project manager is working on a project with multiple workstreams. One of the workstreams missed its deadline multiple times. Who should the project manager speak to about this situation to ensure it does not happen again?

• Workstream leader and project sponsor
• Workstream leader alone
• Workstream leader and functional manager
• Workstream leader and project management office (PMO)

A project manager and project team developing a new product are discussing which work methods and tools to use to build the deliverable. What should the result of this discussion be?

• An agreed-upon work method and tools that should fit the business need and project constraints
• A detailed mitigation plan on the risks for each work method and the tools used
• A consensus that everything will run as anticipated once the tools and work methods are identified
• A technology roadmap for creating similar deliverables in the future with the same tools

A project sponsor has requested a trend analysis of all risks that the project has monitored over the past 12 months. What should the agile project manager do?

• Share the annual report with the sponsor.
• Organize a stakeholder meeting to brainstorm on general project risks.
• Extract this from the project risk register tracking tool and issues log.
• Refer the sponsor to the contract document.

A project manager is working with a team that is new to agile. One of the more influential stakeholders struggles with the nature of agile. The project manager knows that this stakeholder is needed as an advocate and wants to do everything possible to make the stakeholder comfortable with the project. What should the project manager include in the status report to illustrate the project's performance?

• Results of the MoSCoW assessment
• Cost-benefit analysis
• Return on investment (ROI) analysis
• Earned value analysis (EVA)

During project completion, a project manager receives a request from the customer for a reduced cost of goods. The customer's request will affect the sales department's budget and forecast. In order to reach a consensus and have a successful project completion, what should the project manager do first?

• Analyze the bounds of the negotiation for agreement with both parties.
• Identify and satisfy both parties' underlying wants.
• Comply with the customer's request to achieve the project mandate.
• Initiate a change request to accommodate the revised cost of goods

A project manager is assigned to an ongoing complex project. The team is delivering value each iteration However, the deliverables are internal and the customers are unaware of the deliverables. Which action should the project manager take?

• Ask the internal sales team to keep the customer informed of the delivered value
• Evaluate various delivery options in order to immediately demonstrate value to the customer
• Inform the customer about the progress and update them on the final deliverables
• Wait for an important milestone to complete and then inform the customer of the progress

A project manager is assigned midway through a project. The team members are in different locations across the country and they are unable to meet in-person often. During a status review meeting, one of the stakeholders highlighted that they were unaware of the status for the project deliverables. What should the project manager do first?

• Request the project team include the stakeholder’s details and make sure the project status reports are shared with the stakeholder.
• Schedule a meeting with the stakeholder and include the stakeholder’s needs in the project management plan.
• Review the stakeholder management plan and update the stakeholder register for incorporation in the project management plan.
• Review the communications management plan and verify whether the stakeholder's needs are captured in the project management plan.

A project team member has lost enthusiasm and is experiencing low morale for a project they were once excited about. What should the project manager do?

• Escalate the issue to the team member's functional manager and request a response as soon as possible.
• Meet with the team member to understand what the issues are and to provide support.
• Leverage other team members who are contributing and making the project a success.
• Have the team member transferred to another project and add other resources to the project.