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HEART POST TEST
Quiz
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Other
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Professional Development
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Easy
Regita RP
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5 questions
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1.
OPEN ENDED QUESTION
15 mins • 20 pts
Buatlah alur dampak dari Sevice Excellent bagi perusahaan
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2.
OPEN ENDED QUESTION
15 mins • 20 pts
Hal apa saja yg membuat pelanggan tidak puas, dan bagaimana dampak dari ketidakpuasan pelanggan?
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3.
OPEN ENDED QUESTION
15 mins • 20 pts
Petakan 3 macam difficult customer, lalu jelaskan cara penanganannya, dan hal apa saja yang harus dihindari...
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4.
OPEN ENDED QUESTION
15 mins • 20 pts
Jelaskan yang dimaksud dengan metode LAST dalam menghadapi difficult customer!
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5.
OPEN ENDED QUESTION
15 mins • 20 pts
Deal with feeling first and deal with customer problem, adalah kunci dari Empati. Sebutkan apa saja yang menjadi indikator Empati!
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