ISSM Chapter: Competitive Strategy

Select 3 Dimensions to form competitive advantage

• Operational Efficiency

• Information Accuracy

• Information Quality

• Innovation

Choose a narrow-scope segment which is _____ and be the best in quality, speed, or cost in that market.

• broad market

• niche market

• special

Which Competitive Strategy does this?
Business enterprises can use information technologies and systems to develop unique features and to reduce competitors‟ differentiation advantages,

• Niche strategy

• Differentiation strategy

• Cost leadership

Which competitive strategy does this?:
Business enterprise can use information systems to create new products and services.

• Innovation strategy

• Niche

• Cost Leadership

Which strategy does this?
Work with business partners in collaboration, alliances or digitized firms

• Innovation

• Operational Effectiveness

• Strategic Alliance

Which strategy does this?
Concentrate on making customers delighted.

• Growth

• Innovation

• Customer orientation strategy

• Time strategy

Which strategy does this?
Customers wants to save their time and treat time as a basic resource, then managing and utilizing it to the firm‟s advantage is needed.

• Operational effectiveness

• Customer Lock in

• Time strategy

Which strategy does this?
Discourage customers or suppliers from going to competitors for economic advantage.

• Increase switching cost

• Customer lock in

• Customer orientation

The organizations should focus on assuring the reliability of data to increase the quality of the systems

This refers to...

• Operational Efficiency

• Information Quality

• Innovation

In order to achieve ____, the company needs to minimize the redundancy and waste while taking advantage of resources that contribute significantly to its success and benefiting from the best manpower, technologies and business processes.

• Operational efficiencty

• Information quality

• Innovation