EXTEND

Is Cricut able to refund the purchase of an Extend protection plan?

• Yes, but partially.

• No, it cannot be refunded.

• Yes, we are able to refund protection plans.

• Yes, only if they pay for shipping.

In order to cancel /refund the protection plan in Extend's system you should click the “refund” button in the payment processor admins (Stripe, Affirm, etc.).

• True

• False

In the event a claim is approved, does the member need to return the defective unit?

• Yes, they can return only part of their order.

• Yes, Extend will email the member a return label with instructions.

• Yes, Cricut will handle the return

• No, they don't need to return their defective unit.

Experience Makers should not refer members to Extend for support with a claim for accidental damage and handling after the first year of purchase.

• True

• False

If the claim is related to accidental damage and handling Extend will support the claim. However, if the claim is related to something covered in the Cricut warranty Extend will refer members back to Cricut for support.

• True

• False

All machines will be covered with one protection plan as long as they are all in the same order.

• True

• False

Members who have purchased an Extend protection plan for their product, are outside of the Cricut warranty, and have a machine issue that cannot be addressed by regular troubleshooting should be referred to Extend for support with a claim.

• True

• False

When a member is approved by Extend protection plan, Extend will offer a

Can a member split payment on Cricut’s shop site?

• Yes, if they have an active Cricut Access membership.

• No, they can't.

• Yes, definitely.

The protection plan begins at the date of purchase, however, you can transfer the protection plan to another person using Extend's website.

• True

• False