Front Office Service Skills

What are two example of 2nd mile service?

• Table touch-Ins

• Greeting our guests

• Cleaning

• Offering to help carry a large order

______________ is a room that is thought to be occupied but in fact is vacant.

Which bedding type is about one-half the size of a standard king bed?

• Single Bed

• Double Bed

• Twin Bed

• Queen Size Bed

Who is the front office staff tasked to ensure quality service by making effective decisions in reservation policies and room assignments?

• Front Desk Supervisor

• Reservation

• Reservation Agent

• Front Office Manager

What is Rack Rate?

• Highest rate charged by the hotel.

• Rate offered to infrequent business travelers.

• Rate offered to group travelers.

• rate which is suitable for price sensitive market.

What is the first thing we should do when a guest walks in.

• Hold the door open

• Greet the guest

• Say hello

• Show them the restrooms