Personal Growth and Behaviors - LET 2 - Chapter 2

The purpose of _________ is to make known and exchange information, thoughts, opinions, or feelings by speech, writing, or gestures.

_________ symbols utilize the words in a language to stand for

a particular thing or idea.

__________ symbols allow us to communicate without using

words. Facial expressions and gestures are examples of

nonverbal symbols.

Choose the correct step for effective communication: Make sure you know

why you are communicating and to whom you are addressing

your ideas. Knowing about the receivers of your communication

is called an audience analysis.

• Get feedback.

• Get organized.

• Support your ideas.

• Analyze your purpose and your audience.

Choose the correct step for effective communication: Use language to your best advantage. There may be many ways to express the same idea. Look for the best way. If you are unclear about what you are saying, you may be sending

mixed messages.

• Conduct the research.

• Draft and edit.

• Get organized

• Get feedback.

Choose the correct step for effective communication: Find facts, figures, data, statistics, and explanations that give credibility to your ideas. The more you can

back up your ideas, the more your audience will understand what

you are communicating.

• Analyze your purpose and your audience.

• Conduct the research.

• Support your ideas.

• Get organized.

Choose the correct step for effective communication: Test your work with one or more people. Testing your communication with others will ensure that you are not the only one that can make sense out of what you are saying.

• Get feedback.

• Draft and edit.

• Get organized.

• Support your ideas.

To become a better listener, it is important to understand the ________

that can get in the way of effective listening.

The _______ speech tells the audience about something.

• Persuasive

• Actuating

• Informative

• Argumentative

Match the following listening barriers.

• Believing the speaker has betrayed your trust or does not have your best interests in mind.

• Internal distractions

• Effective listening can be hard work.

• External distractions

• You have a lot on your mind, making it hard to concentrate.

• Laziness

• Can affect how you hear the speaker as well as how you receive the information.

• Lack of trust

• Other things going on while trying to listen to the speaker.

• Prejudice