*RCI- Sales Overview

First step for our sales call

• Greet and connect

• Opening Spiel

• Transition

• Ask

Practicing emotional intelligence can help us do which of the following? (Choose all that apply)

• 
  Defuse Conflict

• 
  Overcome Challenges

• 
  Empathize with Others

• 
  Communicate Effectively 

• Relieve Stress

When should you close the sale?

• After guest thinks of it

• Immediately

• After the call

• offer for callback

Which of the following do our ideal customers value?

• • Family inclusive vacations

• • Delicious food

• • Adventurous Destinations

• • Low cost vacations

What are our guests buying?

• 
  Experiences

• 
  Memories

• 
  Cultural Connections

• 
  Breaking Routine

Which of the following pieces should be performed during the entire sales process?

• Present a Solution

• Close & Overcome

• Build Relationships

• Greet & Connect

Building relationships with our callers involves which of the following? (Select all that apply)

• • Having a growth mindset

• • Sounding confident

• • Being authentic and genuine

• • Asking for feedback

What are some of the ways to sound more confident during your customer interactions? (Select all that apply)

• 
  Communicating concisely

• 
  Having your tools/resources available

• 
  Memorizing correct information

• 
  Sitting up straight

In this step of the sales process, you're asking exploring and clarifying questions. 

• Transitision

• Greet and Connect

• Qualifying

• Close the sale

Which of the following are the ideal guests for Royal Caribbean?

• Families 

• Millenials

• Baby Boomers

• Solo Travelers