KUIZ MARKETING

WHY COMMUNICATION IS IMPORTANT TO STAFFING IN THE HOSPITALITY INDUSTRY

WHAT IS THE IMPORTANCE OF STAFF IN HOTEL INDUSTRY?

CHOOSE 2 CHARACTERISTICS MENTIONED BY THE PRESENTER

• Critical Thinking

• Lazy

• Interpersonal

• Cheater

The benefit of motivating staff?

• Retention of workers and low levels of staff turnover,

• To give bonuses to staff

• Have a lower turnover rate and are more devoted to organisational succes.

• Improved quality and improved customer service.

What is the skills of effective communication?

• speaking

• Listening

• • Watching

• Observing