Customer Relations 2

The company rewards its _____ through its discounts.

• customer service

• customer base

• customer satisfaction

• customer defection

Our business is committed to providing great _____ .

• customer service

• customer base

• customer dissatisfaction

• customer defection

When customers feel _____ towards a business, they will support it.

• loyalty

• disappointment

• satisfaction

• expectation

The customer was angry because the job was not completed to his _____.

• loyalty

• disappointment

• satisfaction

• churn

I had a _____ experience when the store would not refund my purchase.

• delightful

• positive

• satisfactory

• negative

Mary is great with customers because she always has a _____ attitude.

• annoying

• positive

• irritating

• negative