Customer Relations 2

The company rewards its _____ through its discounts.

• customer service

• customer base

• customer satisfaction

• customer defection

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

Our business is committed to providing great _____ .

• customer service

• customer base

• customer dissatisfaction

• customer defection

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

When customers feel _____ towards a business, they will support it.

• loyalty

• disappointment

• satisfaction

• expectation

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

The customer was angry because the job was not completed to his _____.

• loyalty

• disappointment

• satisfaction

• churn

Tags

CCSS.RI.11-12.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.9-10.4

I had a _____ experience when the store would not refund my purchase.

• delightful

• positive

• satisfactory

• negative

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

Mary is great with customers because she always has a _____ attitude.

• annoying

• positive

• irritating

• negative

Tags

CCSS.L.1.1F

CCSS.L.2.1E

CCSS.L.K.5B