[SOLOPS Training Package 2023] _RCPS SHARING

1. What is purpose of RCPS ?

• To discover the root cause of a problem or event.

• Understand how to fix, compensate, learn from any underlying issues in RCA

• To apply this analysis to systematically prevent future

• All of them

2. How to apply RCA?

• Generate & Evaluate solutions,Implement and follow up on the solution

  
  

• Defining a problem,Identify root cause.

  
  

• Use Brainstorming techniques: Starbursting, Mind-mapping to find root cause

• Take an idea, generate & Evaluate on solutions

3. 3. What is disadvantage of 5 Whys?

• Cannot use to identify solutions

• Difficult to use

• May be effective for simple problems only

• Cannot discover deeper issues

4. 4. What does the 80/20 rule explain in the Pareto chart?

• 80% of the results are calculated with 20% of the causes.

• 80% of the inputs come from 20% of the outputs.

• 20% of the results come from 80% of the causes.

• None of above

5. 5. What is the benefits of RCPS?

• Strategize and prioritize workload/

  Encourage thinking unconventionally, creatively/

  Better time management

• Increase workload/

  Encourage thinking unconventionally, creatively/

  Better time management

• Strategize and prioritize workload/

  Encourage thinking conventionally/

  Better time management

• Strategize and prioritize workload/

  Encourage thinking unconventionally, creatively/decrease

  time management

6. 6. Why is fish bone diagram important in solving problems?

• Helps team members visually diagram a problem or condition's root causes

• Allows team members to separate a problem's content from its history

• Allowing them to truly diagnose the problem rather than focusing on symptom

• All of them

7. 7. In the beginning video, why the staff in convenience store fixed the stroller wheel for the old woman?

• Insufficient Information/ Misunderstanding

  /Under high pressure

• Sufficient Information/ Responsibilities

  /Overconfidence in experience

• Insufficient Information / Overconfidence in experience /Under high pressure

• Insufficient Information / Confidence in experience /Flexibility

8. 8. How to stop jumping to conclusions?

• Check the facts

• Take another perspective

• All of them

• Challenge your thinking

9. 9. What is the advantage of Pareto chart ?

• Identify the main cause by ranking them in the order of their severity

• Effective for simple problems

• Its application is limited to some situations only

• It doesn't represent severity of defect which only shows qualitative data