Customer service questions.
Authored by Carl Stella
English
University
CCSS covered
Used 1+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
to investigate something thoroughly
research
explore
find out
look up
Tags
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.8.4
CCSS.RL.11-12.4
CCSS.RL.9-10.4
2.
OPEN ENDED QUESTION
5 mins • 1 pt
What is a customer service representative?
Evaluate responses using AI:
OFF
Tags
CCSS.L.1.6
CCSS.L.3.6
CCSS.L.4.6
CCSS.L.K.5A
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is "support"?
Help in issues
a problem or concern encountered by a customer
advice or instructions that someone provides
a company's department that gives customers help and guidance
Tags
CCSS.RL.11-12.2
CCSS.RL.9-10.2
CCSS.RI. 9-10.2
CCSS.RI.11-12.2
CCSS.RI.8.2
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
a problem or concern encountered by a customer is
support
inconvenience
issue
problematic
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.8.4
CCSS.RI.7.4
5.
OPEN ENDED QUESTION
3 mins • 1 pt
What are some difficulties you imagine a representative could have?
Evaluate responses using AI:
OFF
Tags
CCSS.RL.11-12.3
CCSS.RL.6.3
CCSS.RL.7.6
CCSS.RL.8.6
CCSS.RL.9-10.3
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
work performed for a business purpose
Is a job
is a service
is a link
is a commitment
Tags
CCSS.RI.11-12.8
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.8.7
CCSS.RL.9-10.7
7.
OPEN ENDED QUESTION
3 mins • 1 pt
How can someone reassure a customer?
Evaluate responses using AI:
OFF
Tags
CCSS.RL.2.6
CCSS.RL.8.3
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