RCI - Intl Casino Resources

This system is primarily used to research a guest’s past play and contact information.

• CRMS (Club Royale Management System) 

• Siebel Loyalty 

• Club Royale International Training SharePoint Folder

• Club Royale Offers Website 

____ is the primary verification and redemption resource for all Club Royale, Partnership and Royal Rep offers.

Our guest facing offer and redemption request site is ​ ​ (a)   .

• www.clubroyaleoffers.com
• www.casinoroyaleoffers.com
• www.casinoroyale.com
• www.clubroyale.com

Guests can request redemption of their offer through ​ (a)   .

• www.clubroyaleoffers.com
• CRIS
• CRMS

Siebel Loyalty is used to access which of the following?

• Guest points earned toward their tier level

• Guest current casino offers (name, type and expiration dates)

• Casino process documents

• Verification and redemption of casino offers

To verify a guest's Club Royale offer in CRMS, search first using their (a)  

• Crown & Anchor number
• Offer code
• Last Name and zip code
• Last reservation number

Choose all the information that is available in Siebel Loyalty.​
​ (a)   ​ (b)   ​ (c)   ​ ​ (d)  

• Points earned toward a guest's tier level
• Guest’s current tier level
• Crown & Anchor numbers
• Crown & Anchor accounts
• Royal Rep offers
• Offer trade in values
• Instant Reward certificates

Once a guest's redemption request has been processed, the offer will be redeemed​​ (a)   .

• within 48 hours
• within 24 hours
• within 2-3 business days
• by the end of the same day

Using the fact sheet shown, fill in the blanks.

Guest has a 23RCL604 offer which includes ​a (a)   with ​ (b)   freeplay​ and ​ (c)   trade-in value.

• complimentary balcony/oceanview
• $75
• no
• complimentary balcony
• $100
• complimentary JS/balcony