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1. 1. What uses machine-learning to determine field values during creation?

• • Predictive Intelligence

• • Robotic Process Automation

• • Classification Algorithm

• • Handler

• • Artificial Intelligence

Which Short Description is appropriate for an Incident? (Select All that Apply)

• NetID Password Issue

• User is having issues with resetting their NetID Password

• Duo Authentication Issue

• NetID PW Reset

Where can we access Knowledge Articles when working on an incident? (Select All that Apply)

• We shouldn't use Knowledge Articles at all

• In the Incident under "Related Search Results"

• Via the Global Search in ServiceNow

• In the "All Applications" section for "Knowledge"

ServiceNow uses Bing as search Engine

• True

• False

What information should NOT be posted in an incident? (Select All that Apply)

• CVC

• SSN

• OR/NetID Admin information

• CAT Information

In what order should filter elements be specified?

• Operator, Condition then Value

• Field, Operator then Value

• Value, Operator then Field

• Field, Operator then Condition

Total count of ServiceNow customers, greater than $1 Million in Annual Contract Value, in 2020. (Count > $1 Million)

• 93

• 193

• 1093

• 10093

What is CreatorCon ?

• Digital destination for creators of all types, from no-code builders to seasoned developers

• A Place where ServiceNow community can come together and experience the power of the workflow

• Regional place where customers can Gain valuable insights from ServiceNow experts

One of the below is NOT the founder of ServiceNow

• David Loo

• Bow Ruggeri

• Don Goodlife

• Fred Luddy

• John Moores

True or False? The ServiceNow Dashboard contains "Incident Stats" that are to be filled in our EOS Forms?

• False

• True