Ch. 6 Conflict Management

Quiz
•
Other
•
University
•
Easy
Adriane Howard
Used 6+ times
FREE Resource
17 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the other person tries to compete when you want to collaborate, you should ___.
refuse to compete, try to listen empathically, and demonstrate acceptance and concern
compete with him and try to win
change your conflict management strategy to avoidance
just let him have his way
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Positive conflict may result in ___.
cohesion
unresolved anger
personality clashes
unclear expectations
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Competing is the best conflict management strategy when ___.
you're in a crisis and the relationship is not important
the relationship is more important than the issue
when you want a win-win solution
when the other person avoids conflict
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is an example of an open-ended question?
What do you think about the new policy?
Do you like the new policy?
Are you going to follow the new policy?
Did you understand the new policy?
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is NOT a step to successful collaboration?
Initiate the interaction
Give priority to the relationship
Go around and convince other people that you're right
Achieve consensus
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When you listen empathically, you do NOT ___.
listen with intent to understand, not to respond
listen to learn whether you agree with the speaker
attend to content and emotion
suspend judgement and analysis
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is a sign of negative conflict?
low self-esteem
involvement
innovation
personal growth
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