Ch. 4 Communication

What is the most important responsibility of the Sender?

• Brainstorming

• Encoding

• Soliciting feedback

• Speaking quietly

Which of the following is a strength of electronic communication?

• Transmits emotional content

• Encourages preparation

• Large amounts of information can be transmitted very fast

Which of the following describes a type of psychological noise?

• Someone speaking loudly near you

• Thinking someone isn't smart enough to understand

• Difficulty understanding a person from another place

• A thunderstorm

Which of the following is an example of non-verbal language?

• A frown

• A memo

• An e-mail

• An instant message

Which of the following is NOT a part of an "I" statement?

• Analysis of the situation

• Recognition of emotion

• Requested action

• Accusation

What do we mean when we say a message has been encoded?

• It has been converted into symbols we can see or hear

• It is top secret

• It can't be understood unless you have a special key

• It has been enclosed in a protective cover

Which of the following is a strength of written communication?

• Creates a record

• Allows for instant feedback

• Doesn't allow emotional content to come through

• Difficult to master

While listening, the Receiver should ___.

• think about whether he agrees with the Sender

• look around the room

• suspend judgment

• pay close attention to the Sender's appearance

Which of the following is a strength of spoken communication?

• keeps a record

• good for legal communication

• allows for instant feedback

• good for communicating policies

When the Receiver is fully involved and taking full responsibility for the success of the communication process, they are is engaged in what?

• sending

• feedback

• silent criticism

• active listening