Stellantis Dispositions

The customer states they have purchased a Toyota Corolla because they like the drive of the vehicle better. What is the disposition?

• Already Purchased Other Brand

• Not Interested

• Already Purchased

• 
  Working with Dealership

You have confirmed the customer would like to visit on Saturday at 11:00 am. What do we first need to include and what do you set as the disposition?

• Fill out appointment template in Five9 comments and dispo Stellantis Unsold Hot Lead

• Fill out appointment template in Five9 comments and dispo Stellantis Unsold Appointment

• 
  Fill out hot lead template in Five9 comments and dispo Stellantis Unsold Hot Lead

• 
  Fill out hot lead template in Five9 and dispo Stellantis Unsold Appointment

The customer states they purchased a new Jeep Wrangler. What disposition do you use?

• Already Purchased

• Working with Dealership

• Already Purchased Other Brand

• Not Interested

The customer states they were just browsing the website but are not in a position to purchase a vehicle.

What is the dispostion?

• Left Message

• Not Interested

• DNC

• Call Back Later

The customer who picks up does not speak English and you are unable to communicate. What disposition do you use?

• Working with Dealership

• Call Back Later

• Language Barrier

• Not Interested

We are speaking with John and confirmed he is interested in a new 2023 Challenger. He states he is looking for a white exterior and has some questions about financing. He states his wife is calling and he has to go. But we did let him know we will have a Sales Specialist follow up with him to review his options. He says okay and ends the call. What disposition do you use?

• Working with Dealership

• Not Interested

• Stellantis Unsold Hot Lead

• Call Back Later

We are on the second attempt and we successfully leave a voicemail for John Smith. What is the disposition?

• Left Message

• Call Back Later

• Not Interested

• Unable to Leave Message

The customer states they have an upcoming appointment this weekend and have been working with Sarah in Sales. How do you dispose the call?

• Stellantis Unsold Appointment

• Already Purchased

• Not Interested

• Working with Dealership

We greet the customer and they state it was their husband who inquired and we will need to speak with them directly but they are at work and are unavailable. We are not leaving messages. How do we disposition the call?

• Wrong Number

• Not Interested

• Call Back Later

• Unable to Leave Message

We greet the customer and they are upset and state "please stop calling me, I want to be removed from your list!" What disposition do you use?

• Wrong Number

• Not Interested

• DNC

• Unable to Leave Message