Front Office Quiz

What is the name of IHG's Loyalty program?

• Priority Club

• IHG One Rewards

• IHG Rewards Club

• InterContinental Reward

How many tiers does IHG One Rewards consist of?

• 4

• 5

• 3

• 2

Which membership tier has welcome amenity entitlement at check-in?

• Diamond

• Silver

• Platinum

• Diamond & Platinum

What is the Loyalty efficiency target?

• 4%

• 5%

• 10%

• 12%

What are the online review portals that are included in GSI metrics?

• Hotels.com, Booking.com, TripAdvisor

• Google Review, Booking.com, TripAdvisor

• Ctrip, Booking.com, TripAdvisor

What is our Guest Love score target?

• 85%

• 86%

• 89%

• 90%

Enrolment cost for the InterContinental Ambassador Program is...

• $80

• $100

• $150

• %200

What is the operation time for the Club InterContinental Lounge?

• 6am-10pm

• 6:30am-10pm

• 6:30am-10:30pm

Valet parking service is free

• True

• False

How many qualifying nights/points does the guest need to become a Diamond Elite member?

• 60 nights/100k points

• 70 nights/120k points

• 90 nights/140k points