Service Management exam

Workshop structure

List the 3S integrated service center's main divisions.

Workshop structure

Describe the process for determining how many parking lots are needed for a workshop with 30 maintenance work bays.

Workshop structure

In a location where 150 cars were sold, how many work bays are there in an agent's workshop?

Staffing

List the major jobs and their roles within the auto repair shop.

Staffing

Based on international standards, what is the manpower percentage of technicians in any integrated workshop?

Staffing

Determine how many service advisors are necessary for a workshop with 20 work bays.

Sales of service

Describe the rate of customer retention.

Sales of service

How do I determine the monthly net revenue for the workshop?

Sales of service

What formula is used to determine the cost of sales?

Key of performance

List two workshop KPIs along with how they were calculated.