A new privacy law will go into effect at the beginning of the next calendar year. The project manager realizes the project needs to be compliant with the new law. What should the project manager do next?

Inform the legal department that the project scope will be updated.

Inform the project steering committee of this constraint.

Inform the project team and create a spike for the next Iteration.

Inform the product owner that the project will continue as planned.

During a network upgrade for a company, the client informs the project manager that a government representative notified the client about a separate project that will affect the network upgrade. Any change in the upgrade will impact the project's cost and schedule. What should the project manager do first?

Perform an impact analysis with subject matter experts (SMEs).

Inform the government representative about the impact of the separate project.

Implement a change request to increase the budget and schedule.

Consult and update the risk register with the project stakeholders.

A hybrid project manager has taken over a large-scale software development project m a highly regulated environment. During a handover session the outgoing project manager explains that they devised their own status reports which is different from the project management office's (PMO's) status report style. The project stakeholders are extremely particular about the information they receive in updates and do not believe the PMO's status reports have sufficient enough information. How should the new project manager proceed*?

Explain to the PMO that the hybrid project team needs to keep an agile approach for reporting and will not be complying with the organizational standard

Continue using the outgoing project manager's status reports as well as their approach for schedule reporting

Change the status reports according to the template supplied by the PMO and proceed with scheduled reporting

Meet with the project stakeholders to explain the need to comply with the PMO standards and update the status report format accordingly

The project manager realizes that the product owner has a lot of potential but is lacking communication skills. How should the project manager help the product owner to develop these skills while executing the project?

Ensure there are opportunities for the product owner to present project reviews to the stakeholders.

Suggest that the product owner attend a training session about assertive communication.

Suggest that the product owner shadow colleagues who are good presenters.

Recommend a specialized article about delivering effective presentations to the product owner.

An issue reoccurs six months after a project's go-live date despite being resolved during the project life cycle. What should the project manager have done in the previous phase to avoid this issue?

Ensured the project team applied a long-term solution for the issue

Ensured the project team documented lessons learned about the issue

Asked the project team to conduct more testing with users

Discussed the issue with the stakeholders

During a meeting for product review, a key stakeholder announces that because they are receiving adequate information about the project they will not attend any further meetings. What should the project manager do?

Inform the stakeholder that changes can happen in this project.

Log this as an issue in the issue log and address it with the project sponsor.

Ignore the stakeholder as the product is almost complete.

Explain that the needs will be updated in the stakeholder engagement plan.

One of the team members is consistently absent in team meetings, but always completes their assigned tasks on time. Other team members think this member should attend the meetings. What should the project manager do?

Allow each team member to submit their required tasks on time and reduce the number of scheduled meetings.

Assign this member to facilitate the next meeting to ensure project team collaboration.

Review and update the project ground rules to make meeting attendance mandatory.

Understand the reason for the team member's absence and encourage them to attend future meetings.

Two team members are arguing about which technology they should use when implementing iteration tasks. The predictive approach was broken into several legations that need to be completed on time so as not to jeopardize the projects timely completion. What should the project manager do to resolve this issue and help the team move on to the next iteration?

Call for an open dialogue which the team will arrive at through consensus

Postpone the selection of the technology used until more information is gathered

Suggest their own approach to solve the issue and ask the team to follow it

Allow the team to decide since the teams should be autonomous

A telecommunications company is doing a national network rollout involving continuously changing technical requirements. To address the situation the company has recently adopted a hybrid project life cycle. During a retrospective some team members complain that me majority of me stones are ready to test but have not advanced because they are waiting for the project manager's approval. What should the project manager do?

Empower the team to self-organize and make their own decisions

Update the issue log and review the lessons learned register for options

Implement conflict resolution to accommodate the team's needs

Implement decision-making techniques to advance the stones

An organization started the process of a digital transformation and is trying to change its culture from a predictive to a more agile approach. The project manager leading the change management process identified some knowledge gaps of key team members, which could prevent the transformation from happening as planned. What should the project manager do?

Provide mentoring for the key team members on agile practices and support the team with training and encouragement.

Create an agile conduct guideline and ensure that all team members follow the rules stated in the document.

Replace the key team members with new resources who are already aware of the agile mindset.

Provide directions to the team members on how to accelerate the company's transformation, bringing the project back on track.

A project manager writes to the receiving organization to inform them that all acceptance activities are completed with success and it is time to initiate handover. The receiving manager replies that the team will not be ready for the handover procedure for another two weeks. What should the project manager do?

Deliver to the receiving manager on time, who can then make a knowledge transfer to their team.

Inform the project sponsor of the two-week delay and replan activities to minimize delays.

Request that the receiving manager issue a change request to prolong the project by two weeks.

Issue an internal change request to secure the resources for an additional two weeks.

A project manager who works for a company involved in several industries is asked to lead a software development project for a government agency. The company attempted to execute similar projects for other industries before but was unsuccessful. What should the project manager do to ensure project success?

Review the lessons learned registers from the previous projects.

Document this information in the risk management plan.

Develop a contingency plan to prepare for possible risks.

Continue executing the project using expert judgment.

A project manager has been hired to help coordinate an ongoing project Historically the biggest problem as reported by the company's CEO is that the change request process has been handled by managers who did not have dear information on the project schedule and budget. This information has been inconsistent and handled by finance, risk. and functional subject matter experts (SMEs). What should the project manager do to control this situation?

Develop an integrated change management plan

Redefine the communications management plan

Document the risk in the project risk register

Review the scope defined in the project charter

A concerned project team member complains to the project manager that another team member is being disruptive and argumentative during team meetings. The project manager received some information that the team member recently overcame a difficult personal situation. What should the project manager do to address the concern?

Request a meeting with the disruptive team member and help to resolve the issue

Provide team-building activities so that the team can learn how to overcome disruptive behavior

Inform the disruptive team member's functional manager that the disruptive behavior should be stopped immediately

Encourage self-governance and ask the concerned team member to speak to the disruptive team member directly

A project manager is tasked with large deliverables that require work by several top developers over the next few weeks Because of the size and complexity of the deliverables the work cannot be assigned to a single person. What should the project manager do first?

Break down the deliverable by using the work breakdown structure (WBS) process to make it more manageable for task assignment

Request additional developers to join the project team through the change cannot process

Assign the entire deliverable to the first available developer to lead and have them assign the work to the remaining developers

Include the situation as a risk in the risk register identify risk impacts and possible mitigations, and monitor closely

A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided details to the customer 2 weeks ago and set up a weekly conference call to effectively communicate with them, but the customer has not been participating in the calls. How should the project manager handle this situation?

Inform the customer that subsequent packages cannot be manufactured.

Find the root cause of the issue and discuss the customer's current engagement.

Request a delivery date extension from the customer

A project manager has noticed that a critical team member is consistently arguing with a client. This has started to have a negative effect on the meetings. How should the project manager address this?

Explain the impact of the scenario to the project team member.

Remove the project team member from all future meetings.

Talk to the client privately to highlight the situation.

Recommend a performance improvement plan to the project team member.

A key team member shared confidential information about another team member with management, a practice that is against ethical standards. During a team meeting, some of the team members requested that the key team member be removed from the team. What should the project manager do next?

Speak with the key team member to clarify the situation.

Contact the human resource (HR) department for a solution.

Conduct a meeting with the team to deliberate on a decision.

Suspend the team member until further notice.

A team is working on a hybrid project. Due to different interpretations of the project requirements, the deliverables are not aligned to the expectations. What steps should the project manager have taken to prevent this?

Ensure the team receives continuous feedback from customers users.

Update the project management plan in order to get back on track.

Submit a change request to adjust the project scope.

Ensure the team understands all additional project requirements.

A project manager is leading an integration project for a retail company. The project demands a lot of time from the stakeholders to make important business decisions. The project is critical and must be completed on time and within budget. What should the project manager do to ensure that key stakeholders are available for this project?

Work with the available stakeholders to make business decisions and keep all unavailable stakeholders informed.

Schedule meetings with all of the stakeholders to make business decisions when needed.

Share the project schedule, milestones, and meeting agendas with the stakeholders ahead of time.

Add time reserve in the project schedule to allow extra time for the stakeholders to make decisions.

In a hybrid project a stakeholder requests some feature modifications directly to one of the team members. When investigating further the project manager finds this to be a common practice m the business, which is different from what is stated in the project management plan. What should the project manager do?

Make sure that all stakeholders are aware and in agreement with the project governance structure m place

Update the risk register including noncompliance with the change process as a probable cause for scope creep

Advise the team not to engage in modifications unless it follows the proper change approval process

Escalate to the project management office (PMO) and request that the team member who accepted the request be replaced

A project to develop a banking product is in the execution stage New regulations from the government are significantly affecting product development. Stakeholders are concerned about whether the planned benefits are still valid and achievable. What should the project manager do first?

Showcase progress toward the targets and revalidate a project work plan.

Reforecast and revalidate the benefits baselines and targets

Escalate the issue to the sponsor and request more funding.

Optimize alignment between the stakeholder needs and project objectives.

In a multinational project, stakeholders are in different time zones. The project manager has regular project update meetings with the stakeholders. However, a group of stakeholders who has never attended project update meetings is complaining to the project sponsor that they know very little about the project. What should the project manager do?

Discuss the issue with all stakeholders and work on a communications management plan to meet all stakeholder requirements.

Ensure that the stakeholders who are complaining are present for the next project update meetings.

Record the regular project update meeting and share it with all stakeholders after the meeting is completed.

Change the meeting time to the working time zones of the stakeholders who are complaining.

A project stakeholder has expressed concern that the established success criteria for the project are not being met. What should the project manager do next?

Review the established project benefits tracking metrics.

Update the project business case document.

Document the agreed-upon ownership of benefits realization.

Create a project benefits management plan.

A project manager is assigned to a new project and is allocated with virtual team members. Later, two more members from a recently acquired company join as additional resources to the project team. In order to ensure that there are no potential misunderstandings, what should the project manager do?

Update and share the guideline document dealing with team communication.

Send an email update to existing team members about the addition of the new team members.

Set up a weekly meeting with the new team members for a couple of months.

Request the transfer of the new members to another project, citing a risk of confusion.

A company has decided to investigate the feasibility of a new product. The project manager is in charge of validating the customer requirements. What should the project manager do to gam customer feedback?

Have the team create a prototype with all features

Have the product owner create product documentation

Have the team create a minimum viable product (MVP).

Have the marketing department create a survey

A business improvement opportunity to reduce energy usage has been identified. The project manager has assembled a team that includes site engineers to deliver this project. However, due to production imperatives, the site engineers may not be fully focused on the project. How should the project manager manage the team?

Develop an approved responsibility assignment matrix (RAM) to confirm internal and external resource requirements.

Commit each team member's time and deliverables and aim for overall project completion.

Continue the project implementation without the site engineers to ensure the schedule is maintained.

Contract external resources to fulfill the role of the site engineers who cannot support the project.

A team is the first team m the company to use agile methods for a traditional project. The team's manager is concerned that the risks are not being managed. What should the team do to assess and manage risks regularly?

Use regular feedback loops through daily standups iteration demos and retrospectives

Identify and escalate any identified risks to the facilitator to handle

Update the risk register during every iteration with any open concerns

Focus on developing a working deliverable instead of documenting risks

A project manager finds out that the required project status reports have not been filled out by most team members. These status reports are urgently needed to compile a comprehensive status report for the project sponsor. What should the project manager do to address this situation?

Discuss the issue with the team members at fault.

Reprimand the team members who did not fill out the status reports.

Justify the team members' behavior to the project sponsor.

Quickly put together a report that will satisfy the project sponsor.

A project manager for an iterative project received feedback from an on-site team member that the virtual team was not meeting the deliverables on time. The project manager gathered details on what the status report should contain m order to track deliverables. What is the remedial action the project manager should take?

Add status reports to the communications management plan

Perform stakeholder engagement with the virtual team

Convene an on-site meeting for both of the teams

Add status report creation as a product backlog item

An agile team has started a new project. When should the project manager organize their first team retrospective?

When the team reaches a major milestone

When the team completes a release of a monumental increment

When more than a few weeks have passed

When the work is progressing well through the team

A complex, high-value agile project includes sprint demonstrations with the customer every four weeks. Executive management is concerned about the project's progress and wants more frequent updates on the project status. What should the project manager do?

Prepare a weekly status report and share it with executive management every week.

Inform executive management that the customer is made aware of the status during the sprint demo.

Inform executive management about agile principles and processes that are followed in the project.

Ask the team to prepare and share the status report with executive management every week.

Throughout an entire project, the project manager took notes at every meeting with team members. These notes provided useful insights from key stakeholders, which later resulted in increased value to the project. The project manager thought it would be helpful to keep these notes as a future reference for other project managers within the organization. Where should the notes be located?

Organizational process assets (OPAs)

Enterprise environmental factors (EEFs)

A project manager is assigned to a project related to taxes, which will be managed using an agile approach. By reviewing lessons learned from a previous project, the project manager discovers that a key stakeholder is an expert on taxes and is willing to help. How should the project manager leverage this information?

Recognize the stakeholder's skills are important for the project and evaluate the possibility of the stakeholder supporting the project team.

Request the functional manager to assign the team from the lessons learned project to the current project to avoid a learning curve.

Ask the project team to review the lessons learned and have the team contact the stakeholder directly if there are any questions.

Send a request to the project sponsor to hire the stakeholder and have them become part of the project team.

An organization is transitioning to an agile environment. The project manager finds that most of the team members are not familiar with an agile environment. What should the project manager do to address this concern?

Analyze the level of the team's agile maturity.

Change the approach with the team.

Meet with an agile coach to handle this issue.

Support the team members' growth and development.

On a project with multiple international locations, a trend for delays has been flagged. When looking into the issue, the project manager realized that some of the key activities were scheduled over the holiday periods in the overseas offices. What should the project manager do next?

Update the schedule to reflect the holidays and notify the project sponsor of the delayed completion.

Update the schedule to reflect the holidays and share the workload among offices to mitigate schedule slippage.

Hire additional personnel on a temporary basis to cover the extra workload during the holiday seasons.

Request that the offices in overseas locations work overtime to mitigate schedule slippages.

A company made several changes recently, which resulted in a positive change in the company culture. A project manager was just assigned to report to a new project supervisor whose leadership style is about getting things done quickly regardless of employee and operational impacts. Some employees are complaining about this. What should the project manager do?

Revisit the company's organizational culture.

Clarify expectations by explaining the company culture with the supervisor.

Ask senior management to move the supervisor to a different project.

Instruct the employees to listen to the supervisor.

After 1 year Into the life cycle of an ongoing residential project, an announcement was received from the municipality regarding a new regulation that will greatly impact the project's schedule and budget. What should the project manager do next?

Update the issue log and discuss It in the next steering committee meeting.

Perform a qualitative risk analysis and update the risk register.

Submit a change request through the Integrated change control process.

Estimate the associated costs and increase the project budget accordingly.

A team is given an agile project to build a conceptual product for a new customer. While planning, the project manager is trying to determine the best way to show value to the customer, as the technical requirements are not very detailed. What should the project manager do to help the client understand the value delivered during project execution?

Conduct a customer demonstration at the end of each build cycle.

Include a planned value (PV) calculation in the sprint report for each build cycle.

Provide the customer with the refined specification during each build cycle.

Show the customer a sprint burndown chart for each build cycle.

A project manager has recently joined a small company. The company's chief operating officer (COO) asked the team to skip some steps in the process in order to work more quickly. The project manager wants to ensure that these steps are not skipped in the future. What should the project manager do?

Notify all team members that all steps in the process must be completed.

Escalate the issue to the other executive leadership members.

Schedule a review of the process steps with the team and the COO.

Redesign the process so the team can move more quickly.

An agile leader notices that one team member consistently fails to complete the deliverables on time. The agile leader suspects that this team member does not have the proper training. What should the agile leader do?

Reassign the task to another team member and require the team member to complete training

Use the retrospective meeting to remind the entire team that they must complete all deliverables in each sprint

Review the definition of done (DoD) with the team so that everyone understands what the team must deliver in this sprint.

Speak directly with the team member about improvements and commit to an agreed-upon time frame.

GREAT 4

Authored by Chris Nguyen

English

Professional Development

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73 questions

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MULTIPLE CHOICE QUESTION

1 min • 1 pt

During the initiating phase of a project, a key stakeholder requests frequent changes to the project scope. What should the project manager do to improve the stakeholder's engagement?

Discuss the work breakdown structure (WBS) with the key stakeholder and refine the requirements

Update the project backlog and discuss it with the key stakeholder

Update the project charter and discuss it with the key stakeholder.

Discuss the project scope statement with the key stakeholder and build prototypes

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A project is in the execution phase During a few planning sessions the team brought up dependencies and risks based on their knowledge of other project. The project manager also received questions from the company in terms of how and when the team planned to perform acceptance testing and training activities. What should the project manager do next?

Document the project management plans and share them with the company and all team members via email for review

Create a log to track risks assumptions issues and dependencies and establish a periodic review with the stakeholders

Add contingency m the schedule to account for dependencies and risks then review rt with the team

Engage with the company and the project team to determine the best course of action

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A company has assigned a project manager to the initial task of determining the resources required for a new project. What should the project manager consult?

Company's historical organizational project artifacts

Company's project responsibility assignment matrix (RAM)

Company's resource management plan

Company's resource calendars

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A project manager works at an organization that is transitioning to agile. The development team has recommended using a burndown chart to provide visibility on project progress to all stakeholders. What should the project manager do to ensure effective communication throughout the project?

Advise the project management office (PMO) to use the burndown chart as the single communication channel.

Develop a communications management plan for each category in the stakeholder register.

Include the burndown chart in a monthly report that is distributed to all stakeholders.

Postpone the recommendation since the organization does not currently have a defined agile methodology.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A protect manager is managing a project that will handle sensitive data for millions of users. The sponsor mentioned that, lo their knowledge, the project does not seem to have any compliance requirements in their country. What should the project manager do in this situation?

Request expert advice from the compliance leader to confirm if there are any compliance requirements for the project.

Check with. The national compliance agency to determine if the project has any compliance requirements in this country

Trust in the expertise of the sponsor and believe that there are no compliance requirements for this project.

Conduct independent research regarding the data protection policy of the country for legal and regulatory compliance.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A new facility project is being developed using a hybrid approach. After the third iteration, the project manager sees a decline in the team's productivity. What should the project manager do next?

Review the iteration duration with the team.

Discuss the issue in the next retrospective.

Encourage the team to improve their performance.

Reduce the iteration backlog.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Toward the end of a protect the project manager did not receive approval from a key stakeholder because the necessary deliverables were not functioning as expected. What should the project manager do next?

Review the stakeholder engagement plan

Review the quality management plan

Review the requirements traceability matrix

Review the work breakdown structure (WBS)

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