PMI 10H

User testing on the last product release revealed low user interest in certain features that required a significant effort to develop. The team feels demoralized, and they want to make sure their future efforts are worthwhile. Success in the next iteration is critical as the competitor product is gaining market share. How should the team respond?

• Team can brainstorm how to better understand the product vision.
• Scrum master can coach the product owner on prioritizing the desired end-user features and engaging stakeholders.
• Team lead can arrange a training session for everyone to learn about the benefits of a growth mindset.
• Team lead can perform stakeholder analysis to find subject matter experts (SMEs) who can guide the backlog value ranking process.

A project team is being sent overseas to lead an integration project at a subsidiary factory. To prepare, they review a transcript from the retrospective from a previous trip to identify the main problems. Which problem listed below can the team approach and potentially solve using servant leadership and active listening during the next iteration?

• Host team is very unwilling to partner in training exercises.
• Scheduling problems because host teams have dedicated non-working hours at different times of the day due to shift work.
• Heatwave during site visit, so outdoor practical training was replaced by simulations.
• Equipment is at risk from poor quality maintenance because of ineffective training

The team lead is having a coaching session with a team member. Read the scenario and answer the question. Lead: We've noticed that your work is a few days late again. Team Member C: It is. I took extra time to fine-tune settings before handing off to the release team. Lead: OK. We have been through this for the last four sprints, and we need to resolve it. After sprint 3, you blamed a faulty technical setup for the delay, but we found out that was not accurate. Do you think you can give us more realistic estimates next time? Team Member C: Yes, I was wrong. I thought I was giving realistic estimates, but I realize that after three sprints, my method must be flawed. Lead: Do you want to do a planning session together so we can figure out a better way? Team Member C: Yes, that would be helpful. I know that my delay is causing stress on the team. Thanks! Which two steps in emotional intelligence (EI) has this team member just realized? (Choose two)"

• Self-control
• Self-discovery
• Self-assessment
• Self-definition
• Self-management

To improve its culture for workers, an organization’s leadership team wants to provide childcare services. Other personal services such as wellness and financial counseling are planned for the next calendar year. The project team needs to decide how to implement the new services. Leadership wants these services in place as soon as possible. The team holds a brainstorming session. Which two questions should the team explore to begin implementation of the services? (Choose two.)

• Is this part of the company’s growth strategy?
• How will the company determine who is eligible for the services?
• How many team members and which skills will be required to implement the services?
• Will the services be contracted out or maintained by company employees?
• What are the benefits of these services?

A project’s goal is to improve a company’s customer service process through automation and staff development. The team sent initial surveys to the staff to assess their satisfaction with the current process and are now analyzing the responses. These are the top four responses: • The current process works fine. • The current process needs fixing. • We need better training. • We do not need any more training. Which two activities should the project team perform first? (Choose two)

• Job satisfaction survey
• Likelihood-to-recommend (LTR) survey
• Risk analysis
• MoSCoW diagram
• Lessons learned

A project manager has drafted a project management plan. While working with the stakeholders, the project manager observes that the key stakeholder’s priorities for the scope and schedule are vastly different from the priorities of all of the other stakeholders. Key stakeholder - site upgrades and user improvements in a 9-month project schedule. Stakeholders F, K, and S - user improvements in a 3-month project schedule. Stakeholder A has openly stated that the broader scope and longer schedule are necessary for project success. What should the project manager do first in order to get this project management plan approved?

• Ask the key stakeholder to present data to support the business case for a longer schedule and broader scope.
• Negotiate with all stakeholders until they agree to common scope and schedule baselines.
• Facilitate a meeting with all stakeholders to agree to the scope and schedule baselines.
• Proceed with the key stakeholder’s scope and schedule baselines.

An agile team has identified several risks during their last retrospective, including the chance of hiring a contractor to double the speed of a critical investigation during the next iteration. How should the team classify this risk?

• Emergent
• Issue
• Threat
• Opportunity

A production streamlining project is halfway complete. The team is working well together and optimistic about achieving their goals. The company is having significant personnel issues and has lost many of their senior technicians to start-ups that were offering great salaries. To make matters worse, the VP of manufacturing requests to use the team’s most senior technical resource for a major new project kicking off next week. What should the team lead do?

• Ask the VP if the resource can be shared until the streamlining project is complete.
• Make the case for keeping the resource to ensure project outcomes are realized.
• Reallocate the team member to manufacturing and hire two generalists for streamlining.
• Outsource that resource's responsibilities on the streamlining team to a specialist.

At a company party, people are having a friendly, open conversation about which team is the fastest. One person laughs and says that team A has a velocity of 20, whereas team B has a velocity of 40, so team B members will all be receiving bonuses. How should the leader of team A react?

• Be embarrassed that team B is more effective than team A.
• Say nothing. It’s a party.
• Ask that person how they know this and remind them that it is against company culture to be so competitive.
• Say nothing, because each team has its own capacity, and velocity is not used to compare teams.

Enterprise Z has partnered with a company to deliver a certain number of phone SIM card chips each month. The results are reviewed each month at the joint steering committee meeting. Enterprise Z has been clear about their preferences and tolerances in the service-level agreements. What is the best tool to monitor the delivery of products?

• Scatterplot diagram
• Control chart diagram
• Affinity diagram
• Cause and effect diagram