Review

What is our refund timeframe?

How many days is our inspection timeframe?

For our Valid Lpc, When can we process or offer refund?
after how many days?

What is the specific amount that we can transfer it to Arvato?

Price Match
Customer place an order on May 1, 2023 and purchased a Stan Smith for $100.
Then on June 1, 2023 the amount goes down to $50.00

Do we accept the price match? Yes or No and please explain why?

Cancelation Hold

" I can request to cancel your order but it's not ______ "

Defective claim/Warranty claim
How many months can we accept the customer's item for a defective claim?

• 4 months

• 3 months

• 6 months

• 7 months

What is the status under servicehub, that we can cancel their order?

• Created, Scheduled

• Created
  Scheduled
  backordered

• Scheduled
  Waived
  Packed

• Picked
  Shipped
  Waived

How many gift cards can a customer use when making a purchase?

" Customer would like to purchase a Stan Smith "

• 3

• 4

• 2

• 5

Customer returned some items to us and it's for a refund
Upon checking you found out that the customer used a gift card and a credit card.
Question: Which one will be refunded first?
" The gift card or the credit card "