MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS

____________________ is the copy of data on a computer or hard drive that is saved to an external media such as a DVD, CD, or flash drive.

In an organization, it is routinely done—may it be daily, weekly, or on a monthly basis. This is to ensure that the organization’s data are protected and are readily available.

• Backup

• Defragmentation

• Emptying the recycle bin

• Preventive Maintenance

The two methods to elimiate a virus is through (1) removing the virus and (2) quarantine.

• True

• False

A properly maintained computer gives higher speeds, may it be via RAM or on the Internet, regardless of hardware set-up and configurations.

• True

• False

The following are ways to maintain your computer EXCEPT FOR:

• Clean browsers

• Defragment the hard drive routinely to keep the device running smoothly

• Install more programs

• Search and delete spyware and viruses from the device

Troubleshooting is not honed over time. Every time an issue is resolved, this should follow guidelines on textbooks and manuals strictly. Through troubleshooting experience, one should know the steps needed to resolve an issue quickly.

• True

• False

Which of the following are the benefits of conducting maintenance?

• Extended device life

• Increased data protection

• Increased equipment stability

• Reduced repair costs

• All of the above

___________________ is one of the first steps of troubleshooting. Computer data must first be protected before starting any work on a client or customer’s computer. A technician can be blamed or held liable if data loss occurs because of improper data handling.

• Data protection

• Data wiping

• Defragmentation

• Maintenance

Regular cleaning of components makes the computer at risk to overheating.

• True

• False

The following are purposes of preventive maintenance, EXCEPT FOR:

• Ensures minimal system failure

• Organize electrical-related circuit maintenance

• Reduces the probability of hardware or software problems

• Upgrading certain hardware or software for security and reliability

All troubleshooting experiences are the same since technicians acquire this skill based on their knowledge of computers.

• True

• False