Product Knowledge

Product Knowledge

Professional Development

10 Qs

quiz-placeholder

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Assessment

Quiz

Other

Professional Development

Easy

Created by

Senovia Smith

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which rooms at the reef recieves turn down services

My Room

ONLY VIP and Owners

All Rooms

Not a single one!

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

The minibars at the Cove have been ________

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What time does turn down service begin at the Cove?

5:00PM

When I say so

6:00PM

6:00AM

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Will the AC work if the sliding door is open?

What you asking me for?

Maybe

No

Yes, absolutely!

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How to advise guest if they state the AC not turning On?

To sing a song and the AC will turn on.

To go outside on the balcony until it turns on.

To open, close and lock the sliding door.

To keep the sliding door open

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where is the Room Service menu?

It is located on the TV

It is located on the ceiling

It is located on your dresser

Chal, we aint gat none.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the guest states the TV Menu is not coming up... How can I quickly assist?

Call Security

Dispatch to Housekeeping department

Go to the guest room to assist

Unassign and Reassign (I status) the room in LMS

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