Create your own Chatbot

A chatbot will typically interact with the user via text or audio

• True

• False

Chatbots are only beneficial to large companies

• True

• False

A purpose or goal expressed by the user's input

• Intent

• Entitie

• Dialog Skill

• Declaration

Select the intent with the appropriate syntax:

• @greetings

• #greetings

• <greetings>

• &greetings_

An utterance refers to:

• anything a user says.

• A conditional chatbot response

• A specific value collected from the user in a conversation

Explain the difference between intents and entities.

Evaluate responses using AI:

OFF

Refers to the modifier –  fields, data, or text, the customer uses to describe their requirement

• Intent

• entities

• Dialog skills

• Maps

Two user questions can have the same intent but different entities

• True

• False

The order of nodes in the dialog can affect how the chatbot works.

• True

• False

Select the statements that is NOT true

• When designing a chatbot, we should consider tone and personality

• We should avoid "yes" and "no" answers when possible

• The tone and personality of our chatbot can affect how well it is perceived by the user

• Chatbot prompts should be as generic as possible (e.g., Hello. Ask me anything.)