Housekeeping Chapter 4

What is the purpose of mattress labelling

• To determine the age of a mattress
• To make the bed look neat
• To make the mattress softer
• To clean the mattress

What is the first step in the mattress labelling and turning procedure?

• The bed is stripped of all its linen
• The mattress and divan should be thoroughly vacuumed
• Turn the mattress with the month facing up at the foot of the bed
• Each mattress is marked with month and year of purchase when installed in a guestroom

What happens after the mattress is turned?

• The bed is remade
• The mattress is replaced
• The mattress is vacuumed again
• The mattress is marked with the current date

What should a Room Attendant do when a Do Not Disturb sign is displayed on a guestroom door?

• Remove the sign
• Ignore the sign and clean the room anyway
• Respect the guest’s wish, make a note and come back later
• Knock on the door to check if the guest needs anything

What happens if a room is still on Do Not Disturb at the stipulated time of the day?

• The Room Attendant should enter the room anyway
• The Housekeeping Control will call the guest in the room
• The Room Attendant should ignore the room for the rest of the day
• The Room Attendant should call the guest in the room

What should be done with all Do Not Disturb rooms & actions taken?

• They should be ignored
• They should be reported to the police
• They should be reported to the hotel management
• They should be mentioned in detail on the Housekeeping Log Book

What should you do if a guest requests for you to open his room door while you are at the corridor?

• Ignore the guest
• Give the guest a spare key
• Open the door for the guest
• Refer the guest to the reception politely

What should you do if a guest returns and sits in the guestroom you are cleaning?

• Continue cleaning
• Ask the guest to leave
• Leave the guestroom
• Call the Housekeeping Office

What should you do if you find a wallet with a lot of cash on the bedside table?

• Take the wallet
• Leave the wallet where it is
• Put the wallet in the Lost and Found
• Report it to the Housekeeping Office

What should you do if you find someone suspicious hanging around the corridor or trying to get into a room while you are cleaning?

• Ignore them
• Confront them
• Ask them what they are doing
• Report to your supervisor immediately