148 S1 A1

ISO 9001 is primarily used by organizations to:

• a) Develop marketing strategies
• b) Improve customer relationships
• c) Implement quality management systems
• d) Conduct financial audits

How many clauses are there in ISO 9001?

• a) 5
• b) 7
• c) 10
• d) 12

Which clauses of ISO 9001 define the scope, references, terms, and definitions?

• a) Clauses 1-3
• b) Clauses 4-6
• c) Clauses 7-9
• d) Clauses 10-12

What is the process approach in ISO 9001?

• a) A model for consistently providing products and services
• b) A plan for managing quality effectively
• c) A cycle for continuous improvement
• d) An approach for managing inputs and outputs

What does the Plan-Do-Check-Act cycle represent in ISO 9001?

• a) The process approach in quality management
• b) The steps for implementing ISO 9001
• c) The core elements of inspection activities
• d) The cycle for continuous improvement

What is the definition of a Quality Management System (QMS)?

• a) A set of policies, processes, and procedures for planning and execution
• b) A system for inspecting products and services
• c) A model for measuring and testing quality
• d) A framework for customer relationship management

What is the purpose of Quality Assurance (QA)?

• a) To prevent quality issues and ensure high-quality products
• b) To evaluate and test the product itself
• c) To measure and inspect product conformance
• d) To detect quality issues and implement corrective actions

Which process is considered an Open Loop process?

• a) Quality Assurance (QA)
• b) Quality Control (QC)
• c) Product development
• d) Customer relationship management

How do a QMS, QA, and QC fit together?

• a) QA and QC are subsets of a QMS
• b) QA and QC are independent of a QMS
• c) QA and QC are alternative approaches to quality management
• d) A QMS is a subset of QA and QC

What is the key output from the inspection process?

• a) Training materials
• b) Customer feedback
• c) Financial reports
• d) Inspection reports