ISS Unit 2 Revision

The step 3 in effective enquiry resolution: Active listening, "A" stands for

The step 3 in effective enquiry resolution: Active listening, "C" stands for ___, not the person.

Step 2 of handling problem resolution effectively: Execute AER. "A" stands for

Step 2 of handling problem resolution effectively: Execute AER. "E" stands for

Step 2 of handling problem resolution effectively: Execute AER. "R" stands for

In a good post-sales follow-up, companies should only promote its product and services after which step?

• Send a ‘Thank you’ note

• Conduct the first check-in with customer

• Keep communications open

• Ask for referrals

The step 3 in effective enquiry resolution: Active listening, "I" stands for

The step 3 in effective enquiry resolution: Active listening, "T" stands for

The step 3 in effective enquiry resolution: Active listening, "V" stands for

The step 3 in effective enquiry resolution: Active listening, "E" stands for