According to the step in effective enquiry resolution, companies must prepare information or data such as a database or manual or guide or frequently asked questions for its agent to aid them in providing answers to the customers. Which step is this action carried out?

Use the language of the customer

According to the step in effective enquiry resolution, Avoid using long sentences, jargon, or technical terms only professionals can understand. Use simple English when constructing a reply to help customers understand it. Which step is this action carried out?

Use the language of the customer

According to the step in effective enquiry resolution, be attentive to customers, observe their non-verbal cues while they are talking, practice ACTIVE listening to understand what the customers want to say. Which step is this action carried out?

Use the language of the customer

According to the step in effective enquiry resolution, the tone used is natural and in conversational language. Which step is this action carried out?

Use the language of the customer

According to the step in effective enquiry resolution, try using “please” and “do you mind if” when serving customers, do not let personal biases affect the way to serve the customer. Which step is this action carried out?

Adopt the three S’s approach when asking a question

Use the language of the customer

According to the step in effective enquiry resolution, when writing to customers, ensure no mistakes, use formatting like bold words or underlining to help customers identify the key points or any information to note. Which step is this action carried out?

Adopt the three S’s approach when asking a question

Use the language of the customer

According to the step in effective enquiry resolution, ask simple, specific and short questions. Which step is this action carried out?

Adopt the three S’s approach when asking a question

Use the language of the customer

Companies must prepare information or data such as a database or manual or guide or frequently asked questions for its agent to aid them in providing answers to the customers. This takes place in which step in effective enquiry resolution?

Use the language of the customer

Avoid using long sentences, jargon, or technical terms only professionals can understand. Use simple English when constructing a reply to help customers understand it. This takes place in which step in effective enquiry resolution?

Use the language of the customer

Be attentive to customers when serving them. Observe their non-verbal cues while they are talking. Understand what the customers want to say. This takes place in which step in effective enquiry resolution?

Use the language of the customer

Tone used is natural and in conversational language. This takes place in which step in effective enquiry resolution?

Use the language of the customer

Try using “please” and “do you mind if” when serving customers. Do not let personal biases affect the way to serve the customer. This takes place in which step in effective enquiry resolution?

Adopt the three S’s approach when asking a question

Use the language of the customer

When writing to customers, make sure a reply contains zero spelling errors or mistakes. Use formatting like bold words or underlining to help customers identify the key points or any information to note. This takes place in which step in effective enquiry resolution?

Adopt the three S’s approach when asking a question

Use the language of the customer

Construct simple, specific and short questions. This takes place in which step in effective enquiry resolution?

Adopt the three S’s approach when asking a question

Use the language of the customer

Construct simple, specific and short questions. This takes place in which step in effective enquiry resolution?

Adopt the three S’s approach when asking a question

Use the language of the customer

ISS Unit 2 Revision

Authored by Sok Lim

Business

Professional Development

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FILL IN THE BLANK QUESTION

1 min • 1 pt

The step 3 in effective enquiry resolution: Active listening, "A" stands for

FILL IN THE BLANK QUESTION

1 min • 1 pt

The step 3 in effective enquiry resolution: Active listening, "C" stands for ___, not the person.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Step 2 of handling problem resolution effectively: Execute AER. "A" stands for

FILL IN THE BLANK QUESTION

1 min • 1 pt

Step 2 of handling problem resolution effectively: Execute AER. "E" stands for

FILL IN THE BLANK QUESTION

1 min • 1 pt

Step 2 of handling problem resolution effectively: Execute AER. "R" stands for

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In a good post-sales follow-up, companies should only promote its product and services after which step?

Send a ‘Thank you’ note

Conduct the first check-in with customer

Keep communications open

Ask for referrals

FILL IN THE BLANK QUESTION

1 min • 1 pt

The step 3 in effective enquiry resolution: Active listening, "I" stands for

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ISS Unit 2 Revision

The step 3 in effective enquiry resolution: Active listening, "A" stands for

The step 3 in effective enquiry resolution: Active listening, "C" stands for ___, not the person.

Step 2 of handling problem resolution effectively: Execute AER. "A" stands for

Step 2 of handling problem resolution effectively: Execute AER. "E" stands for

Step 2 of handling problem resolution effectively: Execute AER. "R" stands for

In a good post-sales follow-up, companies should only promote its product and services after which step?

The step 3 in effective enquiry resolution: Active listening, "I" stands for

The step 3 in effective enquiry resolution: Active listening, "T" stands for

The step 3 in effective enquiry resolution: Active listening, "V" stands for

The step 3 in effective enquiry resolution: Active listening, "E" stands for

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