Sales Process Review Game

What do you do if you fail to close the sale? (Select 2)

• Get feedback

• Maintain a positive attitude

• Nothing but try again

• Give Up

The Steps in the Method for Objections include.... (select all that apply)

• Listen

• Restate

• Acknowledge

• Answer

What price range do you start with when showing a product?

• Very cheap, save the customer some money

• Basic, start low and work your way up

• Medium, to know if they want to spend more or less

• Expensive, to increase sales

How many products do you show at one time?

• 1

• 2

• 3

• 4

The following are reasons you should only show three products at a time EXCEPT...

• To not overwhelm the buyer

• To focus and explain thoroughly

• To save money

• To avoid risk of stealing

Learn to ask and listen to customers' situations and needs during the sales process

• True

• False

The process of meeting customer needs successfully before, during and after a sale is called:

• Procurement

• Customer service

• The sales process

What is the first step in the retail sales process?

• Approach

• Customer Classification

• Sale

• Trial

Good Customer Service helps to:

• Build Your Brand

• Create Trust With Your Customers

• Reduce Customer Complaints & Minimize Problems

• All of the Above

Personal selling is any form of direct contact between the sales person and the customer.

• True

• False