W2_D1_Knowledge Assessment Upskilling (Recertification)

T-Mobile NRFs are charged for.

• Coverage device returns or exchanges

• Home Internet returns or exchanges

• Warranty exchanges for phone, tablets, and wearables

• All of the above

T-Mobile is still responsible for investigating and crediting NRFs from Assurant.

• True

• False

Jim likes the idea of the feature but doesn't want to increase his daughter's bill. Soon she'll be taking over her line and she is a starving artist, barely making her rent. What are the best options for Jim's daughter? Choose all that apply.

• Add the blocking feature

• Add International Roaming

• Apply a one-time credit

• Educate the customer

Accounts are eligible for high balance rerate  _______ per lifetime of the account.

• Once

• Twice

• Thrice

When does the Device Connection Charge apply?

• Customer wants to add a line using My T-Mobile

• Customer wants to add a line with an Agent over the phone

• Customer wants to set up a payment arrangement with an Agent

• Customer wants to set up a payment arrangement using the T-Mobile App

Only waive or remove DCC charges on the replacement order if the original order was not charged a DCC.

• True

• False

The DCC cost is $35 with tax. It is paid upfront at the time of activation/upgrade, or it can be billed to the account.

• True

• False

True or False? Existing customers enrolled in AutoPay with a credit card, Apple Pay, or Google Pay may begin seeing notifications about their AutoPay discount eligibility starting on May 18th.

• True

• False

After May 18th, the following payment types will remain eligible for the AutoPay discount. (Select all that apply)

• Credit Card

• Debit Card

• Google Pay

• Bank Account

• T-Mobile MONEY

Customers who are enrolled in AutoPay with a credit card, Apple Pay, or Google Pay will no longer be eligible for the AutoPay discount starting on ________.

• May 17th

• May 18th

• May 19th

• May 20th