CS Regional Meeting

What is the activity in 2023 - Demi senyumanmu?

• Izinkan kami membantu anda

• Izinkan kami bersama anda

• Izinkan kami menggembirakan anda

• Izinkan kami menemani anda

What are the influential factors to improve CS for Sales Module?(EXCEPT)

• Vehicle Purchase & Loan Process

• Informed on Status Vehicle

• Clear Explanation during delivery

• Service within Promised Time

What are the influential factors to improve CS for Service Module?(EXCEPT)

• Vehicle Purchase & Loan Process

• Service Explanation Before & After

• Service within Promised Time

• Satisfied with SC Facilities

Highest respondents for Sales module in 2022?

• Central 1

• Central 2

• East Malaysia

• Southern

Highest respondents for Service module in 2022?

• Central 1

• Central 2

• East Malaysia

• Southern

What is the response rate target for CS Survey 2023?

• 20%

• 25%

• 30%

• 35%

What will be the mechanism for CS Survey 2023?

• SMS Only

• SMS & WhatsApp

• WhatsApp Only

• SMS & Telephone Interview

What is the target for CS CAMPAIGN 2023 : ‘NOSTALGIA RAYA BERSAMA PERODUA'?

• 40%

• 45%

• 50%

• 55%

What is the target for CS Audit 2023?

• 50% for Category A

• 60% for Category A

• 70% for Category A

• 80% for Category A

What is the New CS Tagline for 2023?

• Demi Senyumanku

• Demi Senyumanmu

• Demi Senyuman Semua

• Demi Senyuman Anda