May MSV

Business (Smart Home) complained on the 17th of May that the order was delayed,

You should...

^{(Choose all the correct answers)}

• Advise the business how can he track the order

• Raise a ticket to the Hub

• Advise the business that the order is still within SLA

• send to the flyer validation team

The business is asking to change the COD,

You should...

• Direct him how to do it from the dashboard

• Advise him to do it from his dashboard

• Take action from your side

• Raise a ticket to the Hub

The business is asking to change the COD,

You should...

^{(Choose all the correct answers)}

• Advise him to do it form his dashboard

• raise a closed ticket to the Hub

• Take the action form your dashboard

• Educate him how to do it form the dashboard

• Raise a ticket to the Hub

The business can add his phone number or his WhatsApp on his sllr store info to appear for the consignee on the store as a support contact.

• True

• False

Answer explanation

The business has to add either his phone number or his WhatsApp to appear for the consignee on the store as a support contact.

The business can link his order with the smart sticker through Bosta.co

• True

• False

Answer explanation

The business can link his order with the smart sticker through Bosta app

Business (Loly store) is asking to change the shipping fees on his store,

The category will be -------

• - Sllr technical

  -Edit shipping fees

• - Sllr technical

  -Sllr Service Fees

• - Sllr

  -Sllr Service Fees

• - Sllr

  -Edit shipping fees

If the business price plan is 1-B so the compensation SLA is

• 14 working days

• 5 working days

• 24 hours

• 7 working days

Choose the right reply

•  موضح أن الشحنة خرجت للتوصيل اليوم، مع العلم أن مواعيد التوصيل تبدأ من 10 صباحًا حتى 6 مساءً حسب خط سير المندوب، والمندوب سيتواصل مباشرةً مع العميل فور وصوله مكان تسليم الشحنة للتنسيق مع عميلك العزيز

•  موضح أن الشحنة خرجت للتوصيل اليوم، مع العلم ان مواعيد التوصيل تبدأ من 10 صباحاً حتي 6 مساً حسب خط سير المندوب، والمندوب بيتواصل مباشرة مع العميل فور وصولة مكان تسليم الشحنة للتنسيق مع عميلك العزيز.

•  موضح أن الشحنة خرجت للتوصيل اليوم، مع العلم إن مواعيد التوصيل تبدأ من 10 صباحاً حتي 6 مساء حسب خط سير المندوب، والمندوب بيتواصل مباشرة مع العميل فور وصوله مكان تسليم الشحنة للتنسيق مع عميلك العزيز.

•  موضح أن الشحنه خرجت للتوصيل اليوم، مع العلم ان مواعيد التوصيل تبدأ من 10 صباحاً حتي 6 مساءً حسب خط سير المندوب، والمندوب بيتواصل مباشرة مع العميل فور وصوله مكان تسليم الشحنة للتنسيق مع عميلك العزيز.

the Business can choose the nearest Circle-K according to the consignee's location to collect the order.

• True

• False

Answer explanation

The business can activate the option of collecting from the nearest Circle-K ( and the consignee can collect his order from the nearest Circle-K according to his location).

The business (Family home) is asking to change his store URL.

You should ------

• Raise a ticket to the tech team mentioning the outsider store URL

• Raise a ticket to the product team mentioning Sllr store URL

• Raise a ticket to the tech team

• Raise a ticket to the product team