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May MSV

Authored by Mirna Khalaf

Other

Professional Development

Used 2+ times

May MSV
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14 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

Business (Smart Home) complained on the 17th of May that the order was delayed,

You should...

(Choose all the correct answers)

Advise the business how can he track the order

Raise a ticket to the Hub

Advise the business that the order is still within SLA

send to the flyer validation team

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

The business is asking to change the COD,

You should...

Direct him how to do it from the dashboard

Advise him to do it from his dashboard

Take action from your side

Raise a ticket to the Hub

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

The business is asking to change the COD,

You should...

(Choose all the correct answers)

Advise him to do it form his dashboard

raise a closed ticket to the Hub

Take the action form your dashboard

Educate him how to do it form the dashboard

Raise a ticket to the Hub

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The business can add his phone number or his WhatsApp on his sllr store info to appear for the consignee on the store as a support contact.

True

False

Answer explanation

The business has to add either his phone number or his WhatsApp to appear for the consignee on the store as a support contact.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The business can link his order with the smart sticker through Bosta.co

True

False

Answer explanation

The business can link his order with the smart sticker through Bosta app

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Business (Loly store) is asking to change the shipping fees on his store,

The category will be -------

- Sllr technical

-Edit shipping fees

- Sllr technical

-Sllr Service Fees

- Sllr

-Sllr Service Fees

- Sllr

-Edit shipping fees

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the business price plan is 1-B so the compensation SLA is

14 working days

5 working days

24 hours

7 working days

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