Check knowledge - FO 2.1 - S07 & S08

Guests staying in a hotel for seminars, conferences and meetings can be sorted under……….

• Leisure Travellers

• Business Travellers

• Corporate Travellers

Having a good understanding of Who your…………. Is vital to pinning down their specific needs.

• Potential Customers

• Market Strategy

• knowledge Partners

• Non of the above

The process of dividing and……………….. a large homogeneous market into clearly identifiable segments having similar needs and wants or demand characteristics

• Segregating

• Multiplying

• Subdividing

• All answers are wrong

Segmenting your guests can increase the loyalty of your guests?

• False

• True

Guests looking for rest, Sport, quality time with family and friends can be segmented as ……………

• Leisure Travellers

• Business Travellers

• Corporate Travellers

The universal items in the guest rooms are……………..

• Bed

• Phone / TV

• Bathroom/ shower

• All answers are correct

A single room is designed for an occupancy of…………

• One person

• 2 Persons

• 3 persons

• More than 3 persons

The same hotel can offer different room attributes and services of those guests who pay more?

• True

• False

A twin room is equipped for 2 persons and has 2 separate beds, often with a bedside table between them the bed can be of different sizes

• False

• True

A suite is ……..,,,,,,,,

• A Small room with bedding for one

• A room with an attached office

• A large room with an attached office and sitting area

• A large room with sitting area, a separate sleeping area and superior amenities