Business Communications Final Exam Study Guide

Which of the following is NOT a field of external communication?

• Public relations

• Media relations

• Advertising

• Interviews

In Professional communication a ____ is the best for a short message.

• Memo

• Report

• Proposal

• Case Study

Business letters and memos should be written using the same tone.

• true

• false

Letterhead allows a letter to be more professional because it designates the letter is a(n) __________ document.

• Informative

• Urgent

• Confidential

• Official

What does the phrase “cc: John Smith” indicate when included at the end of a letter?

• John Smith is an additional recipient of the letter

• Additional papers regarding John Smith are included

• Option 3

Memos are commonly used to _________ or _________.

• . Scold; Punish

• Congratulate; Encourage

• . Inform; Persuade

What is telecommunications?

• Communication without a verbal element

• Communication of voice, data and other signals across a distance

• Expression of feelings and thoughts

An intranet cannot contain a message board for employees.

• True

• False

Which of the following is NOT a benefit of teleconferencing?

• Increases efficiency

• Decreases travel costs

• Decreases technology costs

One of the benefits of telecommuting is the ability to balance __________ and __________.

• . Work; drive time

• Work; family

• Work; free time