Service Knowledge

It is one of the Core Services of Xfinity that offers reliable connection, gives faster speeds and is compatible with advanced devices.

• Xfinity Internet

• Xfinity home

• Xfi complete

• XM

How much data does a customer have access to monthly?

• 1.2B

• 1.2TB

• 1200GB

• 1000GB

Agents at comcast are doing _______ calls.

• Free

• inbound

• outbound

• Scam

Customer can switch to By the gig and Unlimited Data though their Xfinity Mobile App.

• True

• False

Which of the following is a TP?

• POPTV, FAST W/XM

• GIGABIT EXTRA W/XM

• POPTV, XH, XV W/XM

• POPTV, XH, XV

Which of the following is NOT a premium channel?

• HBO

• Netflix

• The Movie Channel

• Hitz

Do or Don't?

NEVER downgrade customers service but upgrade. 

• Do

• Don't

How many services can we get WITHOUT internet?

• 0

• 1

• 2

• 3

How many hotspots does Xfinity have?

• 19million

• 19thousand

• 22million

• 22thousand

We have a remote named: X1.

• True

• False