*RCI - Casino  Midterm Review

*RCI - Casino Midterm Review

Professional Development

16 Qs

quiz-placeholder

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*RCI - Casino  Midterm Review

*RCI - Casino Midterm Review

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Global Learning MSS

Used 2+ times

FREE Resource

16 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

If you book a room for complimentary certificate without an upgrade and Casino75 is the lowest available price code, which of the following codes are required? 

YON7

RD07

YHP5

YKD9

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

 TRUE or FALSE: Catherine called and would like to redeem two offers and have it combined. Offer code under her name is 2305C02 and her husbands offer is 23RCL405. Since they are under the same household, they will be able to use these offers and have a one complimentary upgrade stateroom.

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

TRUE or FALSE: We are only using Siebel Loyalty on checking offer if a guest claims to have received a certificate onboard but their certificate is missing and you are not able to locate it in the CRMS Tool.

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

TRUE or FALSE: Alicia called today and advised that her husband authorized her to use his offer code. The offer holder cannot join the sailing due to medical concerns. Guest must provide a valid medical documents and Alicia will be able to use the offer.

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

TRUE or FALSE: Signature tier players received unlimited complimentary drinks ship-wide on all Royal Caribbean cruises.

TRUE

FALSE

6.

MATCH QUESTION

2 mins • 1 pt

Match the term with the correct meaning:

American Roulette

DPH

Decisions Per Hour

CAR

Casino Play

Markers

IOUs Given at the casino cash desk

AR

Casino Arrival Report

Action

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

This pricing is NOT combinable with Grand Suite (GS) or higher when applying a Casino Complimentary Offer.

30% Savings

Military Discount

Resident Discount

Kid Sail Free

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