HRM544 CHAPTER 7

Emma often finds herself only recalling articles and news stories that align with her existing beliefs, ignoring those that challenge her views. This behavior is known as selective retention.

• TRUE

• FALSE

By and large, what is the cause of unintentional rating errors in a performance review conducted by a manager?

• Discipline

• Communication

• Motivation

• Cognitive bias

During a team-building exercise, Samuel noticed that he felt a stronger connection with Ethan, who shared similar interests and values. This phenomenon is known as _____________ error, which leads to attraction so that we tend to favor those who are similar to us.

• Similar to me

• Contrast

• Leniency

• Severity

During a performance review, a manager observes how employees _________ ​​, _________, _________ ​ and use information about their work performance.

• A.    rate; explain; test

•    reward; coach; observe

• observe; store; recall

• none of the above

Emma often finds herself only reading articles and books that align with her existing beliefs, ignoring any opposing viewpoints. This behavior is an example of selective _________________.

• exposure

• perception

• retention

• none of the above

During a performance review at a company, the manager unintentionally makes rating errors due to personal biases, showing leniency towards some employees, being overly severe with others, and often defaulting to average ratings for most. This raises concerns about the fairness of the evaluations.

• TRUE

• FALSE

During a training session, Henry learns that the goal of behavioral observation training is to improve a rater’s confidence in his/her ability to manage.

• TRUE

• FALSE

To reduce biases in accepting the communication plan, only use one channel of communication when delivering the message

• TRUE

• FALSE

7.1           To control biases and increase acceptance of the performance management system, increase ______________ involvement.

• human resource

• employee

• customer

• none of the above

Avery is the manager of a company that is about to implement a new performance management system. To ensure a smooth transition, she knows that _______________ is the strategy used to gain support for the new system, which recommends creating a positive attitude toward it before any negative attitudes and rumors are created.

• Provide facts and conclusions

• Put it in writing

• Strike first

• Say it and then say it again