DAY 4 GROOMING INTERPERSONAL SKILL,SOP AND TRUEVALUE

In order to learn how to control your emotions you need to learn to separate your emotions from your ________________

• Desire

• Action

• thoughts

• Anger

Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

• Technical Skills

• Interpersonal Skills

• Time Management Skills

• Organizational Skills

Practicing corporate grooming will make you smart and _________.

• Shy

• Weakness

• Confidence

• All of the best

what send messages about organization to it’s customer.

• Mobile and Laptop of Representative

• Look and Attitude of Representative

• Car and Bike of Representative

• Credit Card and House of Representative

Do SOP helps in increasing the CDI score of Outlet ?

• True

• False

In many checkpoints do evaluator used evaluate the vehicle in truevalue ?

• 272

• 280

• 376

• 398

Do truevalue provide warranty in TV vehicles ?

• Yes

• No

Is important in SOP to provide the parking facility during customer arrival in the showroom by VALET ?

• YES

• NO

Customer need analysis is done using FORM (Family, Occupation, Recreation, Motivation ) + Beyond Form (Competition, Exchange, Competition Showroom Visit, Perception about NEXA ) approach by Relationship manager ?

• TRUE

• FALSE

What NEXA stand for ?

• Need Exchange with Automobile

• New Experience In Automobile Sales

• New Exclusive Automobile Experience