Team Abby: May 13, 2023

A lip product is in which product categories?

• Complexion

• Non-Complexion

• Skin

• None of the above

We can let our customers know that cancel/refund is based on the scanned label and not the actual return

• True

• False

This weekend we will send our monthly FREE SHIPPING campaign - the code will be _

• MAXOUT

• FREESHIP

• MAXIN

We're already accepting Paypal payment on TBYB orders

• True

• False

The customer wanted to cancel the subscription and delete her account. What will you do?

• Escalate to Delete Account

• Skip the ticket

• Address the request of cancellation of the subscription first.

Discount (DS20-ANVBEKNN) - This sample code is eligible for exchanges

• Yes

• No

The customer is asking where's the $50 or $200 code after answering the survey or review. What will you do?

• Send GENERAL > Didn't Receive Review Code

• Escalate to Focus Group

• Send CS Code to customer

Order Date: April 10

Order Type: Regular

Concern: Damaged Product

The customer reached out on May 12th.

What will you do?

• Send ORP > No options Macro

• Ask for TL's approval

• No need for TL's approval, we can proceed with one-time courtesy

We can merge new tickets to pending tickets.

• True

• False

Update: OneLogin will still support “Onelogin Protect” app as their 2FA.

• True

• False