Customer Service

Which is the order of the following phases of actions performed during a full customer service:

• Welcome the customer. Describing dishes. Taking orders.Saying goodbye.

• Taking orders. Describing dishes. Welcome the customer. Saying goodbye.

• Welcome the customer. Taking orders. Describing dishes. Saying goodbye. 

• None of the above.

Select the phase of the service where the customer says:  “What would you suggest…?”

• Paying the bill.

• Guest departure.

• Welcome the guests.

• Recommending

The guest wants to know whether VAT is included

• The guest wants to know whether the FOOD is included

• The guest wants to know whether the TIP is included

• The guest wants to know whether the TAX is included

• All of the statements are correct

We say: “We look forward to seeing you again” when…

• Complaining

• Welcome the customers

• Describing dishes

• Payment and saying goodbye

Imagine you are working in a restaurant. How would you offer help to a customer?

• Can’t I help you?

• May I help you?

• Goodbye, have a nice day.

• Can I helping you?

When talking to a customer, we should be…

• polite

• rude

• impolite

• agressive

If you like vegetables________________ the vegetarian lasagna

• I suggesting to

• I recommending

• I recommended to

• I suggest you try

Choose the correct option:

• Doing you have a booked?

• Have you booking table?

• Do you have a reservation?

• Have you a reservation?

Which of the following are a payment methods?

• Coins, bank notes, credit cards.

• Bank’s note, wallet, coins.

• VAT, notes, coins.

• Debit card, credit card, paying.

What’s the best way of reacting in this situation: Excuse me, can we book a table for a party of 2 outdoors for tomorrow?

• Sorry, the cashier is new and he is still learning.

• I apologise, there’s no tables available outdoors. Would you mind sitting indoors?

• There’s a party for three on Monday.

• I am so sorry Sir, but are you sure you want a table outdoors?