tili

What is the definition of a Practice?

• A set of resources

• A set of systems

• A set of processes

Identify two of the components within the Service Value System?

• Users and customers

• Inputs and costs

• Value and activities

• Governance and Practices

What are inputs and outputs of the Service Value System?

• Stakeholders and risks

• Triggers and goals

• Opportunities/demand and value

• Costs and services

Identify one of the biggest challenges an organization can face when trying to promote a sharedvision?

• Marketing

• Silos

• Technology

• Metrics

What is the definition of the SVS?

• System of Systems

• Stakeholders Value Systems

• Services Versus Stakeholders

• Service Value Systems

What is the name of the core component within the SVS?

• Continual Improvement

• Practices

• Service Value Chain (SVC)

• Governance

What is another name for an ethical approach?

• Recommendations

• Guidance

• Suggestions

• Guiding Principles

What is the difference between Outcome and Outputs?

• Outcomes are results

• Outputs cannot be deliverables

• Outcomes do not produce results

• Outputs are not interrelated to outcomes

Name the purpose of the Service Value System (SVS)?

• To create demand and products

• To co-create value

• Develop services

• Create products

Name three management types of Practices covered within ITIL 4?

• Technical, Process, and Service

• General, Service Management and Technical

• Service Management, Incident and Problem

• Configuration Management, Security and Continuity