CQI-9

Which of the following best explains why heat treatment is considered a "special process" under CQI-9?

• It requires specialized equipment only

• Its results can be verified by visual inspection

• The final product quality cannot be fully verified by inspection alone

• It does not require operator training

Who is responsible for defining authorization to establish heat treat process specifications?

• Operators

• Quality Manager

• A responsible person defined in Section 1

• Customers

What is the maximum allowed time for cascading newly received and reviewed customer standards?

• 1 week

• 2 weeks

• 3 weeks

• 1 month

What type of problem-solving approach is required by CQI-9 for addressing customer concerns?

• Trial-and-error method

• Brainstorming only

• Disciplined problem-solving approach

• Customer audit review

Internal assessments using AIAG HTSA must be performed at least:

• Monthly

• Quarterly

• Annually

• Bi-annually

What is the role of backup or secondary personnel in management documentation?

• To replace operators

• To ensure continuity in case primary responsible is unavailable

• To supervise maintenance work only

• To train auditors

The organization must have documented ______ to define management and supervisory functions in heat treatment.

• Training records

• Job descriptions

• Work instructions only

• Customer contracts

In CQI-9, training effectiveness must be demonstrated through:

• Attendance records

• Competence evidence in performing tasks

• Management review notes

• Customer scorecards

What is the main requirement for process specifications?

• They must exist as verbal instructions

• They must identify all process steps and parameters with tolerances

• They must be reviewed only during audits

• They must be approved by customers directly

A major rebuild or modification that impacts product characteristics requires:

• A simple operator note

• Process validation on production loads

• No validation if equipment is new

• Customer audit