Protocolo
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Professional Development
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10 questions
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1.
FILL IN THE BLANK QUESTION
45 sec • 2 pts
Es el conjunto de capacidades de actuación aprendidas y comprende un conjunto de conductas
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Cuántas áreas diferentes cubren las habilidades sociales?
2
3
4
5
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Cuáles son los 5 áreas de las habilidades sociales?
Quejas, Pedir Favores, Cumplidos, Comunicar Conflictos y Atender al Cliente
Cumplidos, Quejas, Defender derechos o intereses, Pedir favores y Resolver Conflictos
Pedir Favores, Quejas, Resolver Conflictos, Ser flexible y Motivar al Personal
4.
FILL IN THE BLANK QUESTION
45 sec • 2 pts
Hacerlas de forma constructiva para dar la posibilidad a la otra persona de mejorar
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Las Barreras más importantes que impiden la asertividad y el comportamiento asertivo son:
No admitir errores
Pensar que nadie nos entiende
No preguntar motivos
No responder a las preguntas
Todas son correctas
6.
FILL IN THE BLANK QUESTION
1 min • 2 pts
Dar o recibir, mostrar una capacidad positiva, sincera y en el momento adecuado
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
¿Que dos tipos de asertividad existen?
Asertividad simpática y progresiva
Asertividad empática y progresiva
Asertividad ascendente y descendente
Asertividad empática y horizontal
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